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Skills

  • Customer Satisfaction Enhancement
  • Corporate event florals
  • Regulatory compliance
  • Microsoft applications proficiency
  • Operational improvement
  • Team building
  • Floral design software (SAP) expertise
  • Retail sales performance improvement
  • Cross-selling seasonal products
  • Custom floral arrangement creation

Work Experiences

  • Talked to customers about Salesforce, outlined restrictions, and educated them on policies.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Awarded President's Club by Meridian.
  • Achieved results in 2015.
  • Boosted store visibility.
  • Completed tasks without supervisory participation.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Boosted foot traffic into the store by 36%.
  • Coordinated logistics with international flower suppliers.
  • Achieved minimal turnaround for design changes.

Summaries

  • Contributed to repeat business growth by 80%.
  • Collaborated with event planners.
  • Achieved a 78% growth in seasonal sales.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • Within Miscellaneous, senior Floral Design Salesperson and outstanding performer in vendor management and risk assessment.
  • Clear understanding of budget management and risk assessment as well as stakeholder engagement training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at inventory forecasting.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.

Accomplishments

  • Implemented market research insights to capture 42% of the local floral market, improving competitiveness.
  • Developed color-themed event bouquets based on client requests, resulting in a 85% higher average sale price during festive seasons.
  • Documented and resolved method which led to category.
  • Developed a new pricing strategy that resulted in a 35% increase in profitability during high-peak seasons.
  • Forecasted seasonal floral trends, ensuring timely stock availability and reducing waste by 25% year-over-year.
  • Championed the redesign of seasonal floral catalogs, improving readability and increasing sales by 48%.
  • Optimized pricing strategy based on competitor analysis, driving a 21% revenue increase across flower arrangements in Denver.
  • Trained new hires on floral arrangement techniques and customer service best practices, decreasing employee turnover by 54%.
  • Initiated floral subscription packages which added $4 to monthly revenue, converting 6 loyal customers.
  • Managed floral gift displays and successfully increased impulse purchases by 83% over a several months.

Affiliations

  • Accredited Floral Designers Coalition Portland
  • American Institute of Floral Designers (AIFD)
  • Independent Retail Partners in Floral Design
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • Certified Floral Business Owners Group
  • Greenhouse and Nursery Growers Association
  • Wholesale Florists and Florist Supplier Association (WF&FSA)
  • Toastmasters
  • Social Media and Marketing Professionals for Floral Entrepreneurs

Certifications

  • CompTIA Network+
  • Floral Event Design: Business and Aesthetics Certification (method)
  • Google Certified Professional Cloud Architect
  • National Retail Florist Education Certificate (Certified Floral Network - CFN)
  • Floral Design Software Proficiency Certification (Jira specific)
  • Certified Professional Florist (CPF - Society of American Florists)
  • Window Visual Display Design Certification (system)
  • Event Floral Designer Certification (Petal School of Design)
  • Flower Arrangement and Design Certificate (Floristry Institute of Australia)
  • Microsoft Certified Systems Engineer (MCSE)

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