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Skills

  • Customer Assistance & Support
  • Data Visualization Optimization
  • Operational improvement
  • Parallel Development Coordination
  • Team building
  • Specialty parts replacement
  • Power buffers
  • Application performance monitoring
  • Effective Communication with Stakeholders
  • Database Management (framework)

Work Experiences

  • Completed procedure ahead of schedule.
  • Addressed 16 major issues in the upcoming release.
  • Assisted in designing the logic flow for QuickBooks.
  • Assisted in the migration of legacy systems.
  • Created and reviewed work orders outlining the necessary repairs in accordance with the shop's and manufacturer's guidelines.
  • Collaborated with senior engineers to develop and implement automated testing procedures, identifying 18% of defects during the early stages of deployment.
  • Collaborated with team members.
  • Transported Microsoft Excel to two years customer locations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated in building user manuals.

Summaries

  • Over 17 years of experience in the automotive repair industry.
  • Strengths in team leadership and client relations backed up by Miscellaneous training.
  • Dedicated auto body repair professional looking for a way to contribute to the Ironclad Systems team.
  • Achieved a 55% improvement in security strength.
  • Expertise in a wide range of international and domestic brands and models, including Vantage and Summit Group.
  • Professional auto body technician with 14 years of management experience.
  • Adept at enhancing team productivity through collaboration, contributing to a business outcome improvement by 19% in various cross-functional projects.
  • Accomplished at preparing detailed user manuals for new tools, cutting support ticket requests by 24% and enhancing user self-sufficiency.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Assisted with cloud migration strategies.

Accomplishments

  • Participated in the development of an internal tool using ServiceNow, improving team communication and productivity by 34%.
  • Tested and validated new integrations with external APIs, ensuring consistency and reducing downtime by 10 hours.
  • Fixed 18 critical bugs in the HubSpot system that led to higher system stability for end users by 57% %.
  • Utilized Japanese to develop scripts that automated vendor management, reducing manual workload by 28%.
  • Assisted in migrating legacy systems to initiative, reducing technical debt and improving operational efficiency by 36%.
  • Performed tests on software updates, ensuring deployment with 83% fewer bugs in the production environment.
  • Worked with stakeholders to develop process documentation, leading to a smoother onboarding process for new team members.
  • Developed queries to troubleshoot database inefficiencies, resulting in faster response times and improved user experience.
  • Identified and resolved 2 security vulnerabilities, enhancing the system’s overall security standards.
  • Assisted in the full-stack development of metric, driving feature completion ahead of schedule by 12 weeks.

Affiliations

  • Scrum.org Professional Scrum Master (PSM) Certification
  • Certified Jenkins Engineer (CJE) Community
  • Involvement in Team4Tech Social Impact Programs
  • Association for Computing Machinery (ACM)
  • Active Contributor to the Django Software Foundation
  • Linux Professional Institute (LPI) - Certified Member
  • Association for Computing Machinery
  • Society of Women Engineers
  • Certified Information Systems Auditor (CISA) Association
  • Association of Information Technology Professionals

Certifications

  • Certified Information Systems Security Professional (CISSP) - Cedar Works, 2023
  • SHRM Certified Professional (SHRM-CP)
  • ITIL Foundation Certification – 2024
  • Certified Secure Software Lifecycle Professional (CSSLP) - 2015
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • Microsoft Certified: Dynamics 365 Fundamentals 2020
  • Certified Cloud Security Professional (CCSP) 2018

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