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Skills

  • Patient readmission rate reduction
  • Business operations
  • Problem resolution
  • Process equipment
  • One-on-one coaching
  • Healthcare provider negotiations
  • Data accuracy enhancement
  • Multidisciplinary collaboration
  • Conflict resolution in healthcare settings
  • Client Retention Strategies

Work Experiences

  • Provided individual health coaching to clients in order to help them make the best decisions possible.
  • Achieved 62% successful outcomes across treatments.
  • Contributed to team knowledge-sharing.
  • Coordinated with insurance companies.
  • Had an excellent attendance record and was always on time for work.
  • Achieved Top Performer for quality of service.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved targeted health goals in under 6 months.
  • Achieved 18% reported stress decreases.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Achieved results over the past year.
  • Personal Health Coordinator with 13 years of successful team leadership and vendor management experience.
  • Strengths in process improvement and team leadership backed up by Miscellaneous training.
  • Achieved targeted goals in under several months.
  • Coordinated care for 18 patients with complex medical histories, receiving the Top Performer for outstanding service in 2017.
  • Within Miscellaneous, senior Personal Health Coordinator and outstanding performer in cross-functional collaboration and vendor management.
  • Awarded in 2015.
  • Contributed to a 22% increase in patient trust.
  • Advocated lifestyle modifications for diabetic patients.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Reduced patient appointment cancellations and no-shows by 32% through the use of telehealth and reminder systems.
  • Led a wellness program that resulted in a reduction of employee absenteeism by 38% over 6 months.
  • Resolved product issue through consumer testing.
  • Collaborated with social workers and other specialists to align care plans, resulting in better long-term outcomes for 8 patients.
  • Established strong ties with pharmaceutical representatives, introducing cost-saving measures for patients that reduced out-of-pocket expenses by 56%.
  • Collaborated with Harbor & Co. On preventive health programs, decreasing community-wide cases of initiative by 53%.
  • Conducted detailed family and medical history assessments, which led to personalized care plans for 11 high-risk patients.
  • Conducted comprehensive health assessments for over 9 clients, resulting in personalized health plans that improved outcomes by 73%.
  • Built strong relationships with patients, leading to 38% increase in referrals through direct word-of-mouth recommendations.
  • Improved patient satisfaction ratings by 15% by addressing patient concerns and updating care protocols.

Affiliations

  • American Nurses Association Membership (ANA)
  • Association of Clinicians for the Underserved (ACU)
  • National Association of Case Management (NACM)
  • American Association of Healthcare Administrative Management (AAHAM)
  • American Academy of Ambulatory Care Nursing (AAACN)
  • American Medical Informatics Association
  • National Council for Behavioral Health (NCBH)
  • Toastmasters
  • American Public Health Association (APHA)
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Population Health Coordinator
  • Certified Professional in Healthcare Quality (CPHQ)
  • ServSafe
  • Certified Public Health Administrator (CPHA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR Certified
  • Certified Chronic Care Professional (CCCP)
  • Salesforce
  • Medical Management Certification (MMC)
  • Certified Patient Care Coordinator

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