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Skills

  • Relationship development
  • MS Office
  • First Aid/CPR
  • Process improvement
  • Organization
  • Health assessments
  • Patient satisfaction improvement
  • Care plan development
  • Team management
  • Community health resources navigation

Work Experiences

  • Monthly revenue and training goals were met or exceeded.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Coordinated a cross-functional team of medical professionals to ensure comprehensive care, resulting in a 29% reduction in hospital readmission rates.
  • Answered 14 calls per three years to help customers with their questions and concerns.
  • Compared to initial projections.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved more accurate diagnoses in 8 patients.
  • Achieved targeted health goals in under 6 months.
  • Coordinated a cross-functional team of medical professionals.
  • Boosted patient satisfaction by 63%.

Summaries

  • Contributed to a 37% increase in patient retention.
  • Coordinated comprehensive care for diverse patient populations.
  • Collaborative Personal Health Coordinator adept at partnering with physicians and support staff to deliver patient-centered care that meets personal health objectives.
  • Achieved results over the past year.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved targeted goals in under several months.
  • Coordinated care for 18 patients with complex medical histories, receiving the Top Performer for outstanding service in 2017.
  • Excellent educator who can work with people of all abilities to improve their physical strength, stamina, and health.
  • Addressed client goals.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.

Accomplishments

  • Achieved recognition as a key contributor to a regional health initiative that reduced category-related hospital admissions by 80%.
  • Implemented telehealth services reaching a 32% increase in patient engagement and reducing missed appointments by 72%.
  • Collaborated with Harbor & Co. On preventive health programs, decreasing community-wide cases of initiative by 53%.
  • Established an efficient peer support program that was adopted by 15 clients, reducing patient readmission rates by 63%.
  • Facilitated HIPAA compliance training for staff of 12, ensuring 34% adherence to privacy regulations.
  • Developed customized end-of-life care plans for 15 patients, improving satisfaction scores by 33%.
  • Enhanced patient communication channels through digital platforms, leading to 74% reduction in appointment scheduling time.
  • Built strong relationships with patients, leading to 38% increase in referrals through direct word-of-mouth recommendations.
  • Successfully led the integration of a new EHR system, reducing documentation errors by 74% and administrative time by 81%.
  • Coordinated health education sessions on condition management for 9 participants, reducing flare-ups of category by 47%.

Affiliations

  • National Patient Advocate Foundation (NPAF)
  • National Association of Social Workers
  • Board of Certification for Emergency Nursing (BCEN)
  • Rotary International
  • American Health Information Management Association (AHIMA)
  • Patient Advocate Certification Board (PACB)
  • Commission for Case Manager Certification (CCMC)
  • Association for Supply Chain Management (APICS)
  • Project Management Institute
  • Case Management Society of America (CMSA)

Certifications

  • Certified Health Education Specialist (CHES)
  • Microsoft Certified Systems Engineer (MCSE)
  • Patient Advocate Certification by Vantage
  • Health Services Administrator Certification (HSAC)
  • Apple Certified Associate (ACA)
  • Certified Chronic Care Professional (CCCP)
  • Certified Professional in Healthcare Risk Management (CPHRM)
  • CompTIA A+ Technician
  • Patient Navigator Certification by Ironclad Systems
  • ServSafe

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