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Skills

  • Cleanliness
  • Staff supervision
  • Client relationship building
  • Food plating and presentation
  • Dining area cleanliness
  • Tableside service
  • Employee development
  • Food safety and sanitation
  • Point of sale knowledge
  • Dietary restriction planning

Work Experiences

  • Kept a high level of cleanliness and sanitation.
  • Keep meat products at the proper temperature and humidity.
  • Verified that all 8 square feet of the restaurant and lounge were clean enough to meet state and federal standards.
  • Stocked recipe cards, product coupons, and promotional materials in "point of purchase" areas.
  • In charge of ensuring that food was delivered on time and in good condition at high-volume events.
  • All products were received, inspected, and logged for shipment accuracy, temperature, and quality.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Worked efficiently to keep the dining room and work areas clean by busing and resetting 4 tables per shift.
  • Met three years sales targets by implementing effective marketing strategies for specials, desserts, and alcoholic beverages.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.

Summaries

  • Exceptional budget management resulted in a savings of 17% in 6 months.
  • Banquet Captain is a friendly, helpful Banquet Captain who is punctual and willing to work a flexible schedule.
  • Banquet Captain with a strong work ethic, interpersonal skills, and experience in customer service.
  • Banquet Captain with more than 2 years of experience in food service and progressive leadership.
  • Customer satisfaction is our top priority.
  • Excellent communication and detail-oriented skills.
  • Ambitious server with 14 years of experience increasing metric sales and providing guests with personalized service.
  • Grocery Store Manager with a track record of boosting store profits while maintaining high employee morale.
  • Work as a grocery store cashier with a marketing background and a passion for providing excellent customer service.
  • Explaining flavor, process, and initiative aspects of items to promote seasonal and high-priced items is a skill she has honed.

Accomplishments

  • Collaborated with event planners to ensure special dietary needs were met, which boosted client referrals by 44% %.
  • Created detailed event checklists that minimized confusion during event setup, reducing setup errors by 77%.
  • Provided outstanding customer service that contributed to the honor of “Best Grocery Store” in standard.
  • Consistently received a 100% rate of customer satisfaction.
  • Handled guest complaints and challenges with professionalism, managing conflict resolution and contributing to 7 successful complaint-free events.
  • Collaborated with Executive Chef and clients to create customized event menus, resulting in a 41% increase in client satisfaction and repeat bookings.
  • Developed a streamlined banquet scheduling system that maximized staff coverage without exceeding budget, reducing overtime costs by 78%.
  • Trained new banquet staff in protocol and service standards, achieving a 53% improvement in service performance and customer feedback scores.
  • Sustained a high performing team and minimized employee turnover.
  • Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.

Affiliations

  • Event Leadership Institute (ELI)
  • Lions Club
  • Jaycees
  • Event Service Professionals Association (ESPA)
  • National Association for Catering and Events (NACE)
  • American Medical Informatics Association
  • Society of Women Engineers
  • Certified Banquet Manager (CBM) – Beacon Labs
  • Freemason
  • International Live Events Association (ILEA)

Certifications

  • CompTIA Network+
  • Certified Event Designer (CED) - procedure
  • HACCP Manager Certification (Hazard Analysis and Critical Control Points) - Northwind, 2016
  • BARSMARTS Certification - Ironclad Systems, 2017
  • CERT - Certified Event Rental Technician - Ironclad Systems, 2019
  • OSHA: HACCP
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP)

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