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Skills

  • Group discount negotiation
  • Budget management and adherence
  • Budgets
  • Relationship development
  • Corporate leisure travel coordination
  • Customer Relationship Management (CRM) Software Proficiency
  • Cross-functional team collaboration
  • Vendor relationship management
  • Problem resolution
  • Organization

Work Experiences

  • Maintained operational proficiency in coordinating customers' international and domestic travel arrangements, including booking flights, hotels, and rental cars.
  • Looked for industry trends on social media and through online sources.
  • Achieved annual savings of $2 for clients.
  • Assisted clients with medical restrictions.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Advised clients on multi-currency payments and exchange rates, allowing them to save money on foreign transaction fees during international trips.
  • Captured 43% increases in off-peak travel sales.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Set up automated office systems to improve client and data communications, as well as record keeping.
  • Advised clients on multi-currency payments.

Summaries

  • A true go-getter with exceptional interpersonal skills.
  • Dedicated to learning, growing, and succeeding in Travel and Hospitality.
  • Strengths in budget management and cross-functional collaboration backed up by Travel and Hospitality training.
  • Achieved 40% sales growth.
  • Collaborative leader.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Expertise in providing excellent customer service and resolving conflicts.
  • Achieved 25% retention.
  • Travel sales expert with strong administrative skills and previous experience working for reputable agencies.
  • Achieved a 84% increase in overall team productivity.

Accomplishments

  • Developed a social media marketing strategy, increasing engagement and leads by 42% for premium travel packages.
  • Redesigned internal scheduling processes, reducing errors in trip reservations by 21%, and improving overall client satisfaction.
  • Streamlined booking workflow process, reducing overall ticketing time by 52% and increasing staff productivity by 22%.
  • Documented and resolved system which led to program.
  • Created dynamic adventure travel packages resulting in 2 in additional revenue, carving a niche in specialized travel segments.
  • Managed conflicting travel timelines and limited budgets for over 4 clients, ensuring all requirements were fulfilled without exceeding constraints in 2020.
  • Facilitated partnerships with boutique hotels and travel vendors, enabling customized stays for high-net-worth clients that increased average client spend by 39%.
  • Conducted market research that identified emerging travel trends in the initiative sector, leading to the launch of new packages that increased bookings by 19%.
  • Specialized in securing private jet charters for VIP clients, resulting in $15 in additional annual revenue from high-end bookings.
  • Advised over 2 clients on travel insurance options, increasing insurance uptake rate by 45%, thus boosting ancillary revenue.

Affiliations

  • Global Travel & Tourism Partnership (GTTP)
  • Adventure Travel Trade Association (ATTA)
  • International Council of Nurses
  • Small Luxury Hotels of the World (SLH)
  • International Luxury Hotel Association (ILHA)
  • Society for Incentive Travel Excellence (SITE)
  • International Association of Administrative Professionals
  • Travel and Tourism Research Association (TTRA)
  • World Travel and Tourism Council (WTTC)
  • Young Travel Professionals (YTP)

Certifications

  • Airline Reporting Corporation (ARC) Specialist Certification
  • Certified Tour Director - International Guide Academy
  • Certified Travel Counselor (CTC) – metric
  • Certified Travel Associate (CTA) – framework
  • Tourism e-Marketing Certification, eTourism Marketing Inc.
  • Certified Public Accountant
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Destination Weddings & Honeymoons Specialist, Destination Weddings Travel Group
  • First Aid/CPR Certified

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