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Skills

  • Business Administration
  • Training program development
  • Conflict resolution and negotiation
  • Cross-functional team collaboration
  • Behavioral-based feedback
  • Budgets
  • Creative merchandising
  • Customer service improvement
  • Cash handling and reconciliation
  • Client relationship management

Work Experiences

  • Created budgets and prepared quotes for new products and services.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Achieved Innovation Award for industry standards excellence.
  • Awarded President's Club for highest regional sales target.
  • Boosted team morale.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Achieved a significant procedure by making proactive decisions based on market expertise and business knowledge.
  • Conducted supplier risk management assessments in order to evaluate the metric program for senior management's planning purposes.

Summaries

  • Dedicated to providing high-quality services and products.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Stand Supervisor.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Within Miscellaneous, senior Stand Supervisor and outstanding performer in quality assurance and vendor management.
  • Forward-thinking manager with 18 years of manufacturing project management experience.
  • Strengths in process improvement and workflow optimization backed up by Miscellaneous training.

Accomplishments

  • Forecasted crowd needs based on historical data and sales trends, leading to a 57% increase in service capacity during peak hours.
  • Developed team training schedules with a focus on customer service, resulting in 10 staff members receiving commendations from event organizers.
  • Implemented a revamped task delegation system that improved overall stand efficiency, reducing turnover time by 69% minutes per customer transaction.
  • Initiated the cross-training of staff for multiple roles, increasing operational flexibility by 32%. This reduced downtime during unexpected shifts in crowd flow.
  • Analyzed monthly KPI data to identify key performance improvements, leading to a 18% reduction in service delays.
  • Initiated monthly feedback sessions to understand staff concerns, implementing changes that increased team satisfaction by 39%.
  • Resolved product issue through consumer testing.
  • Maintained consistent stock levels through precise inventory monitoring, reducing product shortages and saving 5 in overtime costs due to emergency restocks.
  • Improved daily sales reporting accuracy by implementing a new data entry method that cut overall time spent on paperwork by 43% hours per week.
  • Led a food safety audit preparation which resulted in full compliance and zero violations, contributing to the stand’s OSHA.

Affiliations

  • Freemason
  • National Restaurant Association (NRA) - Active Member 2019 to 2022
  • International Association of Administrative Professionals
  • Jaycees
  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals
  • International Customer Service Association (ICSA) - Active Participant 2021
  • Food Retail Management Association (FRMA) - Member, with focus on Procurement
  • Toastmasters
  • Rotary International

Certifications

  • Project Management Professional (PMP)
  • Certified Food Production Professional (CFPP) by Beacon Labs
  • Google Certified Professional Cloud Architect
  • OSHA 30-Hour General Industry Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • Certified Hospitality Department Trainer (CHDT)
  • Advanced Leadership Certification in Hospitality and Event Management by Cedar Works
  • Point of Sale (POS) System Professional Certification by procedure
  • Certified Hospitality Trainer (CHT) by AHLEI

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