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Skills

  • Incentive planning
  • Data-driven decision making
  • Relationship development
  • Employee counseling
  • Security systems
  • Supervision
  • Organizational systems
  • First Aid/CPR
  • Cross-functional collaboration
  • Invoice generation

Work Experiences

  • Workday was delivered to customer locations by me.
  • Kept my program knowledge up to date by doing performance reporting and cross-functional collaboration.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Was in charge of reviewing claims activities and writing detailed reports.
  • Self-funding method, initiative, and metric programs were conceptualized and overseen by me.
  • Represented the company at hearings and investigations involving personnel issues.
  • Gathered documents and double-checked applications for accuracy before submitting them.
  • Management recognized me for providing outstanding customer service.
  • Was in charge of a comprehensive safety training program for 7 employees.
  • Used QuickBooks to compile data gathered from various sources.

Summaries

  • Fosters a culture of collaboration and continuous learning and development across all functions.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Strategic thinker with expertise in performance reporting.
  • Experienced member of the financial team with expertise in evaluating company benefits programs, beneficiary activities, eligibility, and coverage.
  • Top-producing salesperson and industry expert in Human Resources.
  • With hands-on care and a thorough understanding of available products and services, dedicated to achieving sales and service objectives.
  • HR executive with a reputation for being a dynamic leader, team player, and motivator.
  • Among his accomplishments is the creation of a system app for use in the method industry.
  • Multilingual and fluent in Spanish and Mandarin, with a strong grasp of cultural differences.
  • Dynamic communicator who consistently outperforms company goals and expectations.

Accomplishments

  • Led monthly benefits webinars and Q&A sessions, increasing employee understanding and decreasing HR inquiries by 85%.
  • Utilized Tableau for automated tracking of dependent verification processes, reducing audit time by 40% and minimizing compliance issues.
  • Human Resources: Interviewed, hired and trained team of four direct reports, increasing department productivity and client acquisition rates.
  • Tracked employee benefits usage for Northwind, which informed leadership's restructuring of wellness programs and improved engagement by 20%.
  • Supported a claims system migration to QuickBooks, ensuring no disruptions, and improved processing speed by 84%.
  • Utilized method to streamline benefits enrollment and reduce submission errors by 20% during open enrollment periods.
  • Analyzed employee health and wellness initiatives, providing data-based recommendations that led to a 17% reduction in employee absenteeism.
  • Developed client-specific benefit portfolios that resulted in a $4 reduction in yearly insurance premiums for Summit Group.
  • Training: : initiative process
  • Contributed to policy updates for Family and Medical Leave Act (FMLA) benefits, reducing employee paperwork time by 43% across Beacon Labs.

Affiliations

  • Certified Health Savings Professional (CHSP) – Gained expertise on health savings accounts (HSAs) to assist employees in maximizing tax-advantaged healthcare spending options.
  • Member, American Payroll Association (APA) – Stayed up-to-date on developments in payroll tax compliance in conjunction with benefit deductions and processing.
  • Member, National Association of Insurance and Financial Advisors (NAIFA) – Specialized in advising employees on insurance solutions tailored to specific needs including life, health, and disability.
  • Member, International Foundation of Employee Benefit Plans (IFEBP) – Participated in continued education programs, enhancing understanding of benefits administration trends and compliance.
  • Affiliate, Healthcare Financial Management Association (HFMA) – Joined to increase knowledge in financial management principles for healthcare benefits.
  • Member, WorldatWork Total Rewards Association – Focused on training and professional growth in the development of holistic rewards systems, driving employee satisfaction through comprehensive benefits.
  • Member, American Association of Health and Welfare Plans (AHWP) – Focused on legislative updates affecting healthcare benefit offerings at the federal level.
  • Affiliate, National Business Group on Health (NBGH) – Focused on creating and administering innovative healthcare and wellness programs for midsize to large employers.
  • Affiliate, Benefits Roundtable of Raleigh – Attended quarterly industry discussions, contributing knowledge on best practices for benefits compliance and employee engagement.
  • Regular Attendee, Human Resource Executive Health & Benefits Leadership Conference – Collaborated with industry experts to enhance professional knowledge on insurance plans and wellness initiatives.

Certifications

  • Certified Flexible Compensation Specialist (CFCI)
  • CompTIA A+ Technician
  • SPHR with Benefits Focus (SPHR-B)
  • Certified Health Savings Account Expert (CHSAE)
  • Certificate in Employee Benefits Law
  • ACA Health Reform Specialist Certification
  • SHRM Certified Professional (SHRM-CP)
  • Certified Voluntary Benefits Specialist (CVBS)
  • American Academy of Financial Management (AAFM)
  • Microsoft Certified Systems Engineer (MCSE)

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