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Skills

  • Electronic Health Record (EHR) management
  • File management systems (e.g., color-coding)
  • Healthcare appointment scheduling
  • Healthcare Workflow Optimization
  • Regulatory compliance
  • Adaptability to New Systems
  • Document retrieval optimization
  • MS Office
  • Insurance Verification
  • Healthcare regulations knowledge

Work Experiences

  • Acted as a liaison between insurance companies and patients.
  • Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.
  • Assisted in inventory management of clinical supplies.
  • Created detailed patient reports, ensuring consistency with HIPAA regulations and contributing to the streamlining of audits by 69%.
  • Created and distributed patient satisfaction surveys, increasing clinic performance insight that led to 23% improvement in patient feedback scores.
  • Contributed to a 43% improvement in patient outreach accuracy.
  • Contributed to the department’s ability to process work without delay.
  • Coordinated with pharmacies.
  • Assisted with quick check-ins.
  • Collaborated with a team of 10 healthcare professionals to optimize patient care processes, reducing appointment cancellations by 69% over two years.

Summaries

  • Accomplished Medical Support Clerk.
  • Adept at handling patient record requests across EHR systems.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Trained in HubSpot and possesses exceptional strategic planning abilities.
  • Achieved a 66% increase in claim approval rates.
  • Medical Support Clerk is a well-organized Medical Support Clerk who is well-versed in healthcare processes and administrative requirements.
  • Accomplished in scheduling and coordinating medical testing for a high volume of up to 9 patients per day, resulting in a 70% improvement in diagnostic response times.
  • For a busy procedure practice, a capable Medical Support Clerk capable of handling all medical administrative needs.
  • Strengths in client relations and quality assurance backed up by Healthcare training.
  • Achieved a 41% increase in check-in efficiency.

Accomplishments

  • Improved clinic scheduling efficiency by coordinating patient appointments, reducing wait times by 63%.
  • Provided administrative support to healthcare professionals, ensuring timely completion of 11 medical reports, reducing processing delays.
  • Created a standardized procedure for processing prescription refill requests, improving pharmacy communication and reducing wait times by 73%.
  • Collaborated with 9 clinicians and other medical support staff to meet daily performance targets in patient care activities.
  • Maintained a consistent 79% satisfaction rate in patient surveys by ensuring efficient, empathetic handling of insurance and billing inquiries.
  • Successfully managed over 3 incoming calls daily, ensuring patients' needs were addressed promptly and accurately.
  • Handled sensitive patient information with confidentiality, consistently adhering to HIPAA regulations and clinic protocols.
  • Collaborated with team of 2 in the development of system.
  • Resolved technical issues with basic troubleshooting of medical support software, reducing downtime by 61% hours.
  • Acted as the primary point of contact between patients and healthcare providers, facilitating the effective communication of medical test results.

Affiliations

  • American Society of Health-System Pharmacists (ASHP)
  • National Healthcareer Association (NHA)
  • Society for Clinical Data Management (SCDM)
  • American Medical Informatics Association
  • National Council for Prescription Drug Programs (NCPDP)
  • International Association of Administrative Professionals
  • Project Management Institute
  • Patient Advocate Certification Board (PACB)
  • Healthcare Information and Management Systems Society (HIMSS)
  • American Society of Medical Technology (AMT)

Certifications

  • Patient Care Technician (PCT) by the National Center for Competency Testing
  • CompTIA A+ Technician
  • Project Management Professional (PMP)
  • Health Information Technology for Economic and Clinical Health (HITECH) Act certification
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified
  • Certified Clinical Medical Assistant (CCMA) by NHA
  • Certificate in Medical Terminology from Lakeside Partners
  • Certified Professional Biller (CPB) by AAPC

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