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Skills

  • Customer relations and communications
  • Employee timesheet processing
  • Database administration
  • Multi-line phone proficiency
  • Scheduling and calendar management
  • Credit and collections
  • Payroll and budgeting
  • Social media knowledge
  • Transcription and dictation
  • Bookkeeping

Work Experiences

  • Conducted research in order to collect and record method information.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Wrote and proofread memos, letters, and reports to ensure that they were error-free.
  • Established administrative work procedures to keep track of the daily tasks of the employees.
  • Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-effective pricing.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Created a new data management system that reduced data retrieval time by 16%.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Education Program Assistants and clients.

Summaries

  • Offering 14 years of experience in customer relations management.
  • Exceptional at adhering to strict financial controls and deadlines.
  • Customer service and conflict resolution skills are excellent.
  • Education Program Assistant is an attentive and personable administrative support professional with 7 years of experience in fast-paced office environments.
  • Precise and well-organized, with a thorough understanding of category offices and Workday applications.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Project management and stakeholder engagement are examples of areas of expertise.
  • Ability to work independently or in a team environment with a self-motivated work ethic.
  • Incoming records, file transfers, and destruction orders are all handled by this department.

Accomplishments

  • Implemented changes to the student advisory board, increasing student engagement and satisfaction with program direction initiatives by 55%.
  • Collaborated with external vendors and internal departments to secure necessary resources for 14 educational workshops or special events.
  • Organized 11 professional development workshops each semester, enabling faculty and staff to stay updated on the latest educational technologies and best practices.
  • Tracked and analyzed attendance of 16 students for compliance with district or regional educational policies, aiding in efficient reporting to administrators.
  • Proactively responded to student queries related to course modules and resources, reducing wait times for support by 29%.
  • Developed and coordinated 18 mentorship events partnering with external organizations, offering students exposure to industry professionals.
  • Reduced administrative workload by automating routine data entry for course registrations, saving 5 hours weekly.
  • Collaborated with external organizations to book 10 guest lecturers, enriching student learning experiences with diverse real-world perspectives.
  • Analyzed collected workshop feedback to recommend and refine programs that boosted post-event satisfaction rates by 70%.
  • Implemented an online scheduling system that reduced classroom booking conflicts by 81% and improved overall facility utilization.

Affiliations

  • National Association for Professional Development Schools (NAPDS)
  • American School Counselor Association (ASCA)
  • International Society for Technology in Education (ISTE)
  • American Medical Informatics Association
  • National Academies Teacher Advisory Council
  • Rotary International
  • American Association of Colleges for Teacher Education (AACTE)
  • National Afterschool Association (NAA)
  • Charter School Educators Network
  • Toastmasters

Certifications

  • Certification for Instructional Excellence (Summit Group)
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)
  • Certificate in Diversity, Equity, and Inclusion in Education (Northwind)
  • First Aid/CPR Certified
  • Certificate in Program and Curriculum Design (Northwind, 2020)
  • Certified Webinar and Online Facilitator (Tableau, Cedar Works)
  • Certified Administrative Professional (CAP)
  • CompTIA A+ Technician
  • Certified School Business Specialist (CSBS)

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