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Skills

  • Classroom management techniques
  • Business Administration
  • Bookkeeping
  • Cross-departmental collaboration
  • Public speaking and presentations
  • Payroll and budgeting
  • Customer and client relations
  • Report analysis
  • Data entry
  • Spreadsheet management

Work Experiences

  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 7 ring.
  • Developed and implemented records handling standard operating procedures.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Used Power BI to write a variety of letters, reports, and other documents.
  • Created new filing and organizational procedures that helped the company save $3 per three years in labor costs.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Aided in the planning of the event, including travel and logistical arrangements.

Summaries

  • Experienced in balancing high-volume inquiries with administrative requirements for a 3-person team.
  • Document management, process improvement, and regulatory compliance are all areas where I've had a lot of experience.
  • Manages multiple projects at the same time with a high level of accuracy.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Expertise in diplomatic and professional communication, time management, and multitasking.
  • Commended for cultivating a positive work culture by interacting with employees and customers cheerfully.
  • Committed to high-quality organization and office management, as well as problem-solving skills.
  • Working with little to no supervision, responsible, punctual, and productive.
  • Education Program Assistant is a dependable and enthusiastic Education Program Assistant with 6 years of front desk management experience.
  • Bringing 14 years of outstanding performance in related roles to the table.

Accomplishments

  • Administered and tracked student attendance records for over 13 classes, ensuring compliance with Atlanta education regulations.
  • Collaborated with external vendors and internal departments to secure necessary resources for 14 educational workshops or special events.
  • Prepared and executed successful orientation programs for over 16 new students, ensuring clarity on academic policies and success resources.
  • Developed and coordinated 18 mentorship events partnering with external organizations, offering students exposure to industry professionals.
  • Created visual reports summarizing survey feedback from 9 participants, providing actionable curriculum recommendations to academic staff.
  • Assisted in managing the registration process for over 17 students, ensuring timely and accurate enrollments across multiple education programs.
  • Provided multilingual support in Japanese, assisting 11 non-English speaking students with registration and orientation processes.
  • Coordinated volunteer involvement and logistics for category, improving student engagement and broadening participation across grade levels.
  • Monitored academic performance reports and escalated concerns regarding students' attendance and participation, supporting student success initiatives.
  • Collaborated with external organizations to book 10 guest lecturers, enriching student learning experiences with diverse real-world perspectives.

Affiliations

  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • National Career Development Association (NCDA)
  • American Society of Safety Professionals
  • Freemason
  • Lions Club
  • Community College Faculty Mentor Program
  • Phi Delta Kappa (PDK) International
  • American Institutes for Research (AIR) in Education
  • American Medical Informatics Association

Certifications

  • Project Management for Instructional Designers (PM4ID)
  • Certified Learning and Development Professional (CLDP)
  • Nonprofit Leadership and Management Certification (metric)
  • Learning Facilitation Certificate (Microsoft Excel, 2023)
  • Digital Accessibility in Education Certification (Harbor & Co.)
  • Certificate in Nonprofit Fundraising and Grant Writing (Harbor & Co., 2020)
  • CPR and First Aid Certification
  • Certified Professional in Education Technology (Adobe Creative Suite)
  • Certification for Instructional Excellence (Summit Group)
  • SHRM Certified Professional (SHRM-CP)

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