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Skills

  • Basic IT support
  • Office management technologies
  • Staff recruitment
  • Meeting support
  • Dental staff assistance
  • Staff development and supervision
  • Executive support
  • Partnership support
  • Commander support
  • Coroner support

Work Experiences

  • Acted as a liaison between the manager and external stakeholders.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Assisted compliance in scheduling and organizing yearly budgeting meetings, leading to timely budget approvals.
  • Conducted audits of administrative processes, resulting in reduced processing time by 69%.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Office Support Staffs and clients.
  • Was the finance, IT, and marketing departments' corporate liaison.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Actively participated in the company’s workplace safety committee, contributing to a 58% reduction in office incidents.
  • Was in charge of data tracking, documentation, client correspondence, and office operations.
  • Assembled detailed reports for senior management.

Summaries

  • Achieved a 85% increase in office space utilization.
  • Adept at utilizing video conferencing software.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • SAP and Jira are two of my strongest skills.
  • Using OSHA competencies and 18 years of excellence in system settings.
  • Achieved measurable increases in project success rates.
  • Achieved higher operational efficiency.
  • For category business objectives, outgoing and efficient Office Support Staff versed in stakeholder engagement.
  • Achieved results within 2020.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.

Accomplishments

  • Reduced administrative processing time by 46% through the implementation of streamlined filing systems and audits.
  • Organized company-wide events, successfully managing logistics and vendor relations for gatherings of over 10 attendees across multiple locations.
  • Lead efforts to digitize and organize company records, reducing physical storage needs and cutting document retrieval time by 54%.
  • Documented and resolved category which led to standard.
  • Served as a liaison between departments, ensuring seamless flow of communication to support accelerated project completion by 78%.
  • Proactively monitored and restocked office supplies, saving 3 annually by negotiating bulk purchase discounts with vendors.
  • Developed and maintained a centralized contact database for 2 clients and vendors, improving accuracy of outreach efforts.
  • On-boarded 5 new hires by preparing and verifying completeness of employment documents, ensuring a compliant start to employment.
  • Effectively handled high-volume telecommunication management, reducing missed calls by 33% through efficient routing practices.
  • Arranged logistics for regular team meetings, ensuring calendar alignment and minute taking for effective documentation of progress.

Affiliations

  • Professional Association of Resume Writers & Career Coaches (PARWCC) - relevant if involved in hiring or staffing
  • International Association of Administrative Professionals
  • International Council of Nurses
  • Administrative Professionals Association of Canada (APAC)
  • Office Dynamics International
  • International Virtual Assistants Association (IVAA)
  • American Medical Informatics Association
  • Technology Assistance Resource Providers for the U.S. (TARP)
  • National Association for Legal Secretaries (NALS) - applicable for office staff in a legal environment
  • National Office Managers Association (NOMA)

Certifications

  • Adobe Certified Expert (ACE)
  • Certified ScrumMaster (CSM)
  • Legal Secretary Certification (ALSC, ALS) from NALS
  • Certified Professional in Accessibility Core Competencies (CPACC)
  • Certified Business Analysis Professional (CBAP)
  • Customer Service Excellence Certification
  • Certified Public Accountant (CPA)
  • Professional in Human Resources (PHR)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+

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