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Skills

  • First Aid/CPR
  • CRM software for client tracking
  • Individual and family support
  • Process improvement
  • Career planning
  • Caseload management
  • Digital job search tools
  • Client job preparedness coaching
  • Team management
  • Team collaboration and leadership

Work Experiences

  • Collaborated with clients to identify work accommodations.
  • Advocated for reasonable accommodations during employer negotiations, resulting in an Innovation Award for inclusive employment practices at Brightline.
  • Built partnerships with vocational rehabilitation services.
  • Collaborated with initiative customers to determine their needs and deliver process service.
  • Achieved 4 long-term job placements.
  • Answered 4 calls per 6 months to help customers with their questions and concerns.
  • Collaborated with local vocational training centers and schools to create post-secondary work transition plans for individuals with disabilities.
  • Completed training within three years.
  • Coordinated with workforce agencies and community partners to increase access to job fairs and hiring events, resulting in 10 new placements.
  • Collaborated with schools to create work transition plans.

Summaries

  • Strengths in project management and data analysis backed up by Human Resources training.
  • Adept at advocating for workplace accommodations, resulting in successful job placements for individuals with disabilities and an Employee of the Year for inclusive employment practices at Northwind.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Achieved successful job placements for individuals with disabilities.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Determined School Counselor with a track record of success in assisting students in achieving educational and personal goals.
  • Knowledgeable about the development of children and adolescents, including social, behavioral, emotional, and cognitive strategies.
  • Time, schedules, and program objectives are all managed effectively.
  • Dedicated to assisting students in achieving success by offering advice on career paths, higher education options, and life planning.

Accomplishments

  • Demonstrated proficiency in outcomes-based evaluation strategies, leading to a 24% enhancement in program effectiveness over 2023.
  • Achieved a 54% job placement success rate for clients through facilitation of mock interviews and ongoing job readiness workshops.
  • Documented and resolved process which led to initiative.
  • Developed and tailored individual employment plans for 16 clients, resulting in a 46% long-term retention rate at Cedar Works.
  • Monitored outcomes using CRM software to track client performance, resulting in data-driven improvements and a 33% rise in overall service efficiency.
  • Collaborated with external partners to create job shadowing opportunities, doubling the client job placement rate in the past year.
  • Organized and led vocational skills workshops, which led to 5% of participants securing employment within three years.
  • Collaborated with team of 14 in the development of process.
  • Utilized motivational interviewing to successfully improve client readiness scores, resulting in 28% employability rate increase.
  • Resolved product issue through consumer testing.

Affiliations

  • National Organization on Disability (NOD)
  • Employment Support of the Guard and Reserve (ESGR)
  • National Career Development Association (NCDA)
  • Association for Supply Chain Management (APICS)
  • American Counseling Association (ACA)
  • Toastmasters
  • Association on Higher Education And Disability (AHEAD)
  • Coalition for Workforce Innovation
  • Job Accommodation Network (JAN)
  • International Council of Nurses

Certifications

  • Collaboration Software Mastery, Power BI, 2016
  • ServSafe
  • Customized Employment Certification from Griffin-Hammis Associates
  • Evidence-Based Supported Employment Certification
  • Workforce Professional Credentials by the National Workforce Institute
  • Person-Centered Employment Planning Facilitator Certification
  • CompTIA Network+
  • Supported Employment Professional Certification by University of North Texas
  • National Employment Services Association (NESA) Certificate of Training
  • National Certified Rehabilitation Counselor (CRC)

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