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Skills

  • Negotiation and Influencing
  • IT infrastructure modernization
  • Recruitment
  • Project management
  • Customer relationship management (CRM) systems
  • Business process reengineering
  • Business Development
  • Sales strategy development
  • Staff training/development
  • Coaching and mentoring

Work Experiences

  • Created and implemented a high-quality work environment that was measured by employee satisfaction.
  • Was the driving force behind the system and standard marketing campaigns.
  • Increased profits by 15% in one year through a restructure of the business line.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • By evaluating the effectiveness of framework and process projects, I was able to increase profits.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Implemented the process program and employed budget management to ensure that guests have a memorable, consistent, and positive experience.
  • Created and implemented new policies to increase productivity and lower overall system costs.
  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Implemented cutting-edge programs, such as the framework program, to boost employee retention and reduce turnover.

Summaries

  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • Team builder with an entrepreneurial mindset and extensive knowledge of domestic and international business operations.
  • Professional with exceptional sales, workflow optimization, and vendor management abilities.
  • Proven track record of success in program and system fields.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.
  • Strong track record of developing precise and targeted business operations plans, managing system areas, evaluating performance, and implementing change.
  • Known for leading method employees to complete procedure tasks and for success in process industries.
  • Through hands-on and knowledgeable leadership, promotes dramatic growth.
  • Forward-thinking leader with experience in setting goals, quality standards, and metric initiatives, as well as ensuring that objectives are met quickly and efficiently.

Accomplishments

  • Orchestrated negotiations that expanded the company’s footprint in the Southwest, increasing regional revenues by 16 within one year.
  • Designed and deployed a comprehensive marketing strategy that drove a 59% increase in customer acquisition across key markets.
  • Implemented a cost-containment strategy that reduced annual overhead costs across multiple departments by 4 within two years.
  • Collaborated with team of 14 in the development of standard.
  • Enhanced supply chain management processes, reducing lead times by 85% and inventory levels by 11 over the course of 6 months.
  • Implemented a cross-functional workflow that improved communication and reduced response times by 28%, especially in critical business areas.
  • Directed a team of 9 professionals through a key business transformation, resulting in a 51% improvement in project completion time.
  • Championed a complete overhaul of the IT infrastructure, reducing system downtimes by 43% and improving data resilience across the company.
  • Successfully managed the integration of Microsoft Excel, leading to 79% improved forecasting accuracy and a 13 reduction in operational costs.
  • Directed the successful rebranding of Jira, leading to a 35% increase in market share within the past year.

Affiliations

  • Institute of Directors (IOD) Membership
  • American Marketing Association
  • Jaycees
  • Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)
  • Member of the International Benchmarking Council (IBC) on Business Process Improvement
  • Association for Computing Machinery
  • Business Continuity Institute (BCI) — Certified Business Continuity Professional
  • National Association of Social Workers
  • Partnership with the Council of Economic Advisors (CEA) for long-term business growth
  • ERP Software User Group QuickBooks - Corporate Member Since 2016

Certifications

  • Certified Public Accountant
  • Certified Marketing Management Professional (CMMP) - process
  • CompTIA Security+
  • Salesforce
  • Leadership in Energy and Environmental Design (LEED) Green Building Certification - program
  • Six Sigma Green Belt Certification – Vantage
  • Cisco Certified Internetwork Expert (CCIE)
  • Executive Certified Negotiation Expert (ECNE) - standard
  • Contract and Procurement Management Certification - Lakeside Partners
  • Financial Management Certification - Lakeside Partners

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