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Skills

  • Safety and sanitation training
  • Ingredient inspection
  • Photography expertise
  • Cleaning and organization
  • Cash register operation
  • Goal setting
  • Microsoft Office Suite proficiency
  • Elite Salon Management specialist
  • Sandwich preparation
  • Excellent phone etiquette

Work Experiences

  • Suggested, selected, and assisted customers in locating or obtaining specific merchandise based on their needs and desires.
  • Assisted guests by greeting them personally and taking their orders.
  • Informed guests about spa services, programs, and activities over the phone and in person.
  • Escorted guests to the tranquility room after replacing towels and mats.
  • Kept a close eye on guest access to the restricted spa areas.
  • Checked the kitchen equipment and appliances 3 times per week to make sure they were working properly.
  • Sold $17 in spa retail items and gift cards in a 6-month period.
  • Greeted all visitors and assisted with special requests and services.
  • Attended to the spa director's needs and requests.
  • Promoted products by making recommendations and promoting specials, resulting in a 9% increase in overall sales.

Summaries

  • Program and system are examples of abilities.
  • Determined sales and marketing professional with 2 years of experience in metric industry.
  • Sales and customer service experience in several upscale day spas.
  • Counter Manager with 16 years of experience articulating Counter Manager with 5 years of experience articulating Counter Manager with 12 years of experience articulating Counter Manager with 18 years
  • Motivated to keep customers happy and contribute to the company's success by building relationships with them.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Experienced Counter Manager food service professional with attention to detail.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Highly effective in stakeholder engagement, evaluating personnel performance, and putting in place top-notch strategies.

Accomplishments

  • Trained, supervised, and motivated a team of 17 employees, resulting in 44% improvement in team performance and overall customer satisfaction.
  • Led the execution of marketing display setups leading to a 48% boost in customer foot traffic and product visibility.
  • Used data-driven insights to personalize customer recommendations, improving sales conversion rates by 26%.
  • Tracked inventory accuracy to ensure timely stock replenishments, improving product availability by 77% and minimizing stock shortage frequency.
  • Introduced effective cross-selling methods based on customer profiles, increasing average cart value by 28%.
  • Worked closely with internal departments to execute timely and cost-effective product launches, resulting in 67% fewer project delays.
  • Efficiently sourced and implemented digital sales tools to streamline sales and order processing, reducing transaction times by 22%.
  • Supervised point-of-sale activities and tracked discrepancies, reducing reconciliation errors by 31% across all shifts.
  • Successfully launched customer-specific marketing campaigns, resulting in enhanced brand awareness and a 23% increase in new customer signups.
  • Developed promotional strategies that aligned with seasonal trends, increasing total monthly sales revenue by 36%.

Affiliations

  • Freemason
  • National Association for Sales Professionals (NASP)
  • International Retail Management and Strategy Association (IRMASA)
  • American Association of Cosmetology Schools (AACS)
  • International Council of Nurses
  • Customer Contact Week (CCW)
  • Luxury Marketing Council (LMC)
  • American Society of Safety Professionals
  • Toastmasters
  • International Association of Administrative Professionals

Certifications

  • Google Certified Professional Cloud Architect
  • Team Leadership in Retail Certification Northwind
  • CompTIA Security+
  • ServSafe
  • Certified Public Accountant
  • Certified Business Strategy and Sales Performance Specialist - Harbor & Co.
  • Eco-Friendly Retail Packaging Certification - Brightline
  • Retail Sustainability and Eco Practices Certification - Ironclad Systems
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Customer Service Certification – Brightline

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