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Skills

  • Email marketing for upcoming product launches
  • Retail sales forecasting
  • Coaching and performance feedback
  • Building long-term customer relationships
  • Supervision
  • Customer service
  • Communications
  • Resolving customer complaints
  • Proficient in point of sale (POS) systems
  • Achieving sales targets

Work Experiences

  • Achieved sales targets within 18 months of joining the team.
  • Achieved over 72% repeat clientele.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Folded and arranged program merchandise in attractive displays to increase sales.
  • Increased sales by 17% by providing purchase advice and promoting additional products.
  • Built long-term relationships with key clients.
  • Talked to customers about Workday, outlined restrictions, and educated them on policies.
  • Addressed diverse customer needs.
  • Helped customers by answering their questions and completing their requests.
  • Achieved a 26% conversion rate to product purchases.

Summaries

  • Adept at handling customer queries regarding skincare and makeup products, providing impactful solutions that led to a 81% reduction in refund requests.
  • Achieved a 38% reduction in refunds.
  • Accomplished Lancome Beauty Advisor known for achieving significant increases in pre-orders for new launches by proactively engaging with VIP customers. Increased pre-orders by 12% through personal outreach.
  • Achieved 18% conversions.
  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • Boosted overall sales by 21%.
  • Boosted in-store engagement and loyalty enrollments.
  • Extensive inventory management and shipment processing experience.
  • Boosted overall store sales.
  • Achieved 24% increase in skincare repeat purchases as a Lancome Beauty Advisor by consistently offering expert advice on personalized skin care regimes.

Accomplishments

  • Recognized for achieving the highest fragrance sales for 2018, surpassing sales goals by 41% month over month.
  • Supported the team in handling high-volume seasonal events, surpassing store-wide sales targets by 50% during key holiday periods.
  • Partnered with fellow beauty advisors to optimize inventory rotation, reducing stockout issues of top-selling products by 30%.
  • Established a social media presence for the store using HubSpot, which drove an 35% growth in daily store visits over 18 months.
  • Utilized CRM tools to track client preferences, resulting in 68% growth in customer retention and consistent repeat purchases.
  • Utilized POS system to efficiently process over 17 transactions a day while maintaining a 78% accuracy rate.
  • Expertly advised customers on Lancome's skincare range, contributing to a 44% increase in sales across the category.
  • Recommended strategic products based on customer profiles which attributes to a 83% increase in customer satisfaction and revenue growth.
  • Implemented new merchandising strategies for key Lancome product displays, contributing to an overall sales lift of 43%.
  • Played a key role in boosting the average unit per transaction (UPT) rate by 21% through upselling tactics and product bundling.

Affiliations

  • Participated in 8-hour Lancome Advanced Product Training
  • National Cosmetology Association (NCA)
  • Lancome Certified Beauty Advisor Training Program
  • Makeup Artists and Hair Stylists Guild
  • Salon/Spa Business Network
  • Association for Computing Machinery
  • American Association of Cosmetology Schools (AACS)
  • Independent Cosmetic Manufacturers and Distributors (ICMAD)
  • Lions Club
  • Beauty Industry West (BIW)

Certifications

  • Makeup Instructor Certification by standard
  • CompTIA Network+
  • Email Marketing Specialist Certification by category
  • Sales and Upselling Techniques Certification
  • Certified Skin Care Specialist (CSCS)
  • Certified Skincare Ingredients Expert
  • Digital Marketing for Beauty Brands Certification
  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)

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