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Skills

  • Culturally competent care
  • Client advocacy
  • Legal advocacy
  • First Aid/CPR
  • Advanced knowledge of initiative
  • Risk Assessment
  • Eligibility Assessment
  • Electronic case management system implementation
  • Organization
  • Customer service

Work Experiences

  • Applied culturally sensitive approaches.
  • Applied culturally sensitive approaches in managing diverse caseloads, ensuring tailored service delivery for clients of varied backgrounds.
  • Authored formal reports for senior leadership.
  • Achieved 47% client retention in high-risk cases.
  • Assisted social workers in developing, coordinating, and leading programs for people with framework and program concerns.
  • Boosted collective productivity.
  • Collaborated with healthcare professionals.
  • Accomplished results within 6 months.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved full conversion from paper-based documentation.

Summaries

  • Achieved a 32% audit compliance rate.
  • Achieved 60% success in long-term housing solutions.
  • Achieved a 16% reduction in case processing time.
  • Achieved approval rates exceeding 36%.
  • Addressed service disparities effectively.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved 61% approval rates during reviews.
  • Accomplished Case Management Officer.
  • Achieved a 9% reduction in case processing time.
  • To maintain efficiency and program outreach, skillfully meet diverse needs and address issues.

Accomplishments

  • Reviewed and approved caseloads of up to 16 clients per month, ensuring 85% accuracy and compliance with organizational guidelines.
  • Implemented metrics-driven performance management system, achieving a President's Club for outstanding case management performance.
  • Successfully managed crisis intervention cases, improving safety outcomes for high-risk clients by 60%.
  • Managed the end-to-end service delivery process for cross-functional collaboration, resulting in an Top Performer for exemplary case management efforts.
  • Identified and resolved key bottlenecks in existing workflows, reducing average service delivery time by 20%.
  • Resolved product issue through consumer testing.
  • Led peer review sessions to enhance case management techniques, contributing to a 35% rise in overall team performance.
  • Reduced case management backlogs by 33% through the introduction of a time-efficient documentation process.
  • Collaborated with team of 18 in the development of initiative.
  • Increased client engagement rate by 67%, through implementation of trauma-informed care practices and personalized intervention strategies.

Affiliations

  • The Joint Commission (JCAHO)
  • National Association of Social Workers
  • National Association of State Mental Health Program Directors (NASMHPD)
  • American Marketing Association
  • National Alliance on Mental Illness (NAMI)
  • American Association of Healthcare Administrative Management (AAHAM)
  • National Council for Behavioral Health
  • Project Management Institute
  • Certified Case Manager (CCM) Certification
  • Case Management Society of America (CMSA)

Certifications

  • Certified Public Accountant
  • Certified Nonprofit Professional (CNP)
  • Non-Violent Crisis Intervention Certification
  • Advanced Care Planning Certification
  • Licensed Clinical Social Worker (LCSW)
  • Certified Managed Care Nurse (CMCN)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Clinical Case Manager (CCCM)
  • Certified Business Analysis Professional (CBAP)
  • Trauma-Informed Care Certification

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