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Skills

  • Vendor relationship management
  • Corporate Client Negotiations
  • Customer relations
  • Inventory management
  • Standard equipment
  • Cash Handling
  • Customer feedback analysis
  • Supervision
  • Guest inquiries
  • Team Leadership

Work Experiences

  • Achieved this throughout 2023.
  • Delivered services on time.
  • Cut downtime by 64%.
  • Deliveries were received, boxes were unpacked, items were checked off in the system, and products were stored in the stockroom.
  • Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.
  • Answered 4 calls per three years to help customers with their questions and concerns.
  • Audited rental contracts.
  • Conducted competitive analysis to adjust pricing on QuickBooks, driving a 52% increase in profit margin.
  • Created promotional deals.
  • Boosted off-season rentals by 36%.

Summaries

  • Well-versed in cash handling and providing excellent customer service.
  • Collaborated effectively with the marketing team.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Boosted long-term corporate contracts.
  • Counter clerk with 17 years of experience patiently answering customer questions.
  • Boosted off-season rentals by 24%.
  • Achieved a 16% decrease in operational expenses.
  • Achieved a 47% retention rate.
  • Achieved 100% reconciliation accuracy.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Developed and standardized equipment maintenance protocols that reduced downtime by 25% and enhanced equipment longevity.
  • Implemented a customer feedback loop that improved overall Net Promoter Score (NPS) from 48% to 55% in three years.
  • Fielded customer inquiries through phone, email, and in-person channels, raising NPS by 17% over a 7-month period.
  • Received PMP in rental service operations, recognized for improving compliance and safety procedures.
  • Reduced time spent on equipment maintenance by implementing a preventative maintenance schedule, increasing availability by 33%.
  • Reduced equipment loss and theft by 67% through the introduction of advanced tracking technologies and enhanced security measures.
  • Incorporated enhanced sales techniques for high-demand rental items, achieving a 40% upsell rate within 18 months.
  • Successfully completed 17 transactions that led to a 80% increase in rental revenue while maintaining customer satisfaction scores above 36%.
  • Enhanced customer loyalty programs by revamping membership benefits, increasing membership enrollment by 29% in 2022.
  • Developed partnerships with local businesses to generate foot traffic, leading to a 83% increase in customer leads in 3 months.

Affiliations

  • American Society of Safety Professionals
  • Society of Human Resource Management
  • National Association of Social Workers
  • Institute of Management Consultants USA (IMC USA)
  • Society of Fleet Supervisors
  • Emergency Management Institute (FEMA) – Rental and Resource Coordination
  • International Council of Nurses
  • Freemason
  • Rental Management Professionals Network
  • Society of Women Engineers

Certifications

  • Microsoft Excel Expert Certification
  • Certified Rental Operations Specialist (CROS) from system
  • Project Management for Rental Services Certificate from Summit Group
  • Certified Customer Service Professional (CCSP) from National Customer Service Association
  • Lean Six Sigma Green Belt Certification from Summit Group
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)
  • Facilities Management Professional (FMP) from program
  • Certified Business Analysis Professional (CBAP) from IIBA
  • Certificate in Equipment Finance from framework

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