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Skills

  • Business operations
  • Public speaking
  • Interpersonal and written communication
  • Staff development
  • Process implementation
  • Skilled in Workday
  • Production reporting
  • Dinner service planning
  • Data-driven decision making
  • Inspection reviews

Work Experiences

  • Established
  • Had planned ahead.
  • Successfully led key projects that yielded a initiative.
  • Measured yardage and looked for stray golf balls.
  • Used dual control buttons and adjusted controls to start, stop, or adjust machinery and equipment.
  • Shoveled or scooped process materials into containers and machines for processing and transportation.
  • Entered relevant information into the company's digital database to keep track of materials used and products created.
  • Workloads were prioritized based on project specifications and deadlines.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Recommendation

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Over 11 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Opener is articulate and driven to succeed.
  • Articulate
  • Opener with extensive knowledge of raw materials, manufacturing processes, and quality control.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Dependable

Accomplishments

  • Enhanced opening team performance by setting and monitoring early-day goals, resulting in a 85% improvement in daily target completion rates.
  • Facilitated morning opening procedures by ensuring equipment and systems readiness, reducing downtime by 60%.
  • Coordinated with the IT department to optimize opening crew systems’ performance, prevent system downtimes, and improve overall technical readiness by 32%.
  • Executed root cause analysis to identify systems inefficiencies during opening hours, leading to an 79% reduction in error margins.
  • Proposed workflow adjustments in opening procedures that led to a 68% increase in productivity during high-traffic periods.
  • Implemented new service protocols during opening shifts that led to a 65% improvement in customer satisfaction within the first quarter.
  • Monitored store's operational checklists during opening shifts, ensuring compliance with safety regulations and avoiding $6 in penalties.
  • Identified recurring operational challenges in opening procedures and provided solutions that increased efficiency by 43%.
  • Monitored and analyzed store performance metrics, leading to a revenue increase of $17 during the first quarter.
  • Created and maintained an inventory checklist to facilitate faster stock checks during opening shifts, reducing item restocking delays by 17%.

Affiliations

  • Institute of Management Consultants USA (IMC USA)
  • Society for Human Resource Management (SHRM)
  • American Medical Informatics Association
  • Sales and Marketing Management Association (SMMA)
  • International Customer Management Institute (ICMI)
  • International Professional Women's Association (IPWA)
  • Professional Association for Customer Engagement (PACE)
  • Customer Experience Professionals Association (CXPA)
  • Business Process Improvement Network (BPIN)
  • Customer Service Institute of America (CSIA)

Certifications

  • CompTIA Security+
  • Certified Sales Professional (CSP) – Manufacturer's Representatives Educational Research Foundation
  • Certified Public Accountant
  • Customer Success Management Certification - Vantage
  • Certified Supply Chain Professional (CSCP) – APICS
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified in Production and Inventory Management (CPIM) – APICS
  • Cisco Certified Network Associate (CCNA)
  • Certified Protection Officer (CPO)

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