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Skills

  • Marketing campaign strategy for mortgage sales
  • Debt-to-income ratio analysis
  • First submission approval rate optimization
  • Customer education on credit management
  • Documentation accuracy and compliance
  • Problem resolution
  • Customer support throughout the mortgage lifecycle
  • Practiced at FHA loan process
  • KYC (Know Your Customer) procedures
  • Customer service

Work Experiences

  • Conducted methodical follow-up with borrowers.
  • Had an excellent attendance record and was always on time for work.
  • Transported Adobe Creative Suite to three years customer locations.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Conducted training in Six Sigma programs.
  • Collaborated with underwriters.
  • Conducted comprehensive assessment of customer financials.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Went over 14 financial statements in the past year and reviewed them.
  • Achieved 52% increase in loan approval speeds.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Avoided $13 in losses.
  • Achieved portfolio growth of 72% annually.
  • Mortgage Representative is a multi-talented Mortgage Representative who is consistently rewarded for planning and operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Achieved results in the past year.
  • Strengths in team leadership and vendor management backed up by Miscellaneous training.
  • Achieved timely loan approvals.
  • Achieved 18% approval on first mortgage submissions.

Accomplishments

  • Provided financial advice and educated 13 clients on long-term savings and interest rate fluctuations, fostering deeper customer loyalty.
  • Collaborated with team of 10 in the development of method.
  • Resolved product issue through consumer testing.
  • Captained cross-departmental initiatives to reduce loan transaction time by 13%, boosting client satisfaction and retention by 68%.
  • Achieved President's Club, being recognized for consistently closing over $7,000 in loan volume per month.
  • Achieved OSHA, enhancing the department's ability to offer a broader range of loan products and services.
  • Analyzed customer credit profiles to guide applicants through pre-approval stages, resulting in improved approval rates by 43%.
  • Guided customers through the home financing process, resulting in an average customer satisfaction rate of 72%.
  • Assisted in compliance audits that ensured the fulfillment of Georgia regulatory requirements with zero violations.
  • Advised clients on improving credit scores, leading to the successful pre-approval of 2 clients who previously faced lending barriers.

Affiliations

  • Society of Mortgage Professionals (SMP)
  • Mortgage Bankers Association (MBA)
  • Association for Computing Machinery
  • Graduate of Mortgage Leadership Training Program – 2022
  • Member of Portland Chamber of Commerce Real Estate Committee
  • Jaycees
  • Collaborator with the National Fair Housing Alliance (NFHA)
  • National Association of Mortgage Brokers (NAMB)
  • Certified Residential Mortgage Specialist (CRMS)
  • Real Estate Finance Association (REFA)

Certifications

  • Financial Counseling Certification - Vantage
  • Advanced Appraisal & Valuation Certification
  • FNMA 1003 Uniform Residential Loan Application Training
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified
  • Certified Fraud Examiner (CFE) in Mortgage Lending
  • Mortgage Loan Originator (MLO) - Washington License
  • Certified Mortgage Advisor (CMA) Beacon Labs
  • Certified Public Accountant

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