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Skills

  • Database management
  • Team building
  • Customer service
  • Project management
  • Client communication
  • Automated system implementation
  • Method equipment
  • Insurance coverage verification
  • Proficient in Asana
  • Team management

Work Experiences

  • Communicated policy terms effectively to clients, which decreased policy cancellations by 48% in 2018.
  • Boosted processing speed by 66%.
  • Authored standard operating procedures for processing Jira claims, boosting processing speed by 37%.
  • Assisted in resolving complex insurance disputes.
  • Completed resolution within several months.
  • Authored standard operating procedures for processing HubSpot claims.
  • Achieved savings over 6 months.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with cross-functional teams.
  • Assisted cross-functional departments.

Summaries

  • Achieved a 35% improvement in administrative efficiency.
  • Achieved significant workflow improvements.
  • Achieved a 69% boost in efficiency.
  • Hardworking Insurance Administrator with 7 years of telecommuting experience meeting customer needs.
  • Achieved a 32% boost in accuracy.
  • Insurance Administrator with 3 years of successful project management and performance reporting experience.
  • Adhered to state regulations.
  • Adept at utilizing data-driven approaches.
  • Professional who is resourceful and versatile and has a track record of consistently exceeding aggressive sales targets.
  • Client-focused Insurance Administrator with a solid history of developing custom policy modifications for diverse clientele, yielding a 82% increase in client satisfaction.

Accomplishments

  • Collaborated closely with underwriters to reevaluate high-risk claims, leading to a 30% reduction in unnecessary payouts.
  • Implemented a new training program for onboarding staff, decreasing errors and rework by 60%.
  • Pioneered the adoption of new client management software, boosting customer satisfaction rates by 19%.
  • Established a centralized customer support system, enhancing claims status inquiries and decreasing resolution time by 6 months.
  • Led a team of 16 analysts in a project that optimized internal auditing processes, resulting in a 49% improvement in compliance scores.
  • Provided effective one-on-one policy consultations across a client portfolio of 14 individuals, reducing policy cancellations.
  • Designed and implemented a claims approval matrix that decreased the average review time by 19%, earning senior leadership recognition.
  • Built and maintained strong relationships with external vendors, reducing claim rejection time by 51%.
  • Created and maintained comprehensive claims data archives that streamlined internal audit processes.
  • Negotiated and reconciled complex claims disputes, recovering approximately $13 in overpayments.

Affiliations

  • American Risk and Insurance Association (ARIA)
  • National Association of Social Workers
  • American Society of Safety Professionals
  • Academy of Insurance (AOI)
  • National Insurance Crime Bureau (NICB)
  • Workers' Compensation Research Institute (WCRI)
  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • LIMRA – Life Insurance Marketing and Research Association
  • Association of Marine Underwriters of America (AMUA)

Certifications

  • Fundamentals of Risk Management (FoRM)
  • Accredited Adviser in Insurance (AAI)
  • Certified Risk Manager (CRM)
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Certified Financial Risk Manager (CFRM)
  • Insurance Data Management Association (IDMA) Certification
  • CompTIA A+ Technician
  • Associate in Risk Management for Public Entities (ARM-P)
  • CompTIA Network+

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