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Skills

  • Product development
  • Relationship building
  • Conflict resolution and mediation
  • Risk assessment and mitigation
  • Inventory management
  • Supervision
  • Stakeholder relationship management
  • Change management and process reengineering
  • Human resources management
  • Conflict resolution

Work Experiences

  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Trained, coached, and mentored staff to ensure that the new system program was implemented smoothly.
  • Implemented the category program and employed strategic planning to ensure that guests have a memorable, consistent, and positive experience.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Increased productivity by 2% while lowering staffing and operational costs.
  • Oversaw the efficiency of project management and stakeholder engagement on standard shift, supervising 4 employees.
  • Worked directly with management, Center Executives, and the system department to brainstorm, discuss strategy, and mitigate process issues.
  • Organized two years leadership workshops to teach team members about productivity best practices.

Summaries

  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Achieved a 69% reduction in job completion times.
  • Composed persona with a strong sense of motivation.
  • A pleasant personality and a customer-focused background, as well as knowledge of client relations.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Known for leading procedure employees to complete standard tasks and for success in system industries.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Professional with exceptional sales, process improvement, and strategic planning abilities.
  • Well-versed in strategic planning and a stickler for deadlines.
  • Achieved 56% improvement in regulatory adherence.

Accomplishments

  • Introduced business process automation across key teams, resulting in a time savings of 5 man-hours per month.
  • Guided cross-functional teams in coordinating a collaborative project effort that resulted in a $49,000 sales boost over 2 months.
  • Analyzed potential risks and formulated risk mitigation plans, preventing potential loss of $86,000 in business income.
  • Documented and resolved procedure which led to method.
  • Managed vendor relationships to improve quality and reduce costs by 37%, resulting in annual savings of $198,000.
  • Reduced employee attrition by 37% using a new performance management approach focused on ongoing development and recognition.
  • Coordinated all legal compliance for the center, passing 14 audits with zero compliance issues recorded over 6 years.
  • Boosted customer satisfaction scores by 66% by improving service response times and refining team workflows.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Oversaw multi-location operational expansion efforts, ensuring targets were met 26% ahead of schedule and under budget.

Affiliations

  • Project Management Institute (PMI) – Certified PMP, 2020
  • Lions Club
  • Trainer & Mentor, National Association of Healthcare Executives (2022 - Present)
  • Board Member, Phoenix Senior Care Coalition (SCC)
  • Mentorship Program Facilitator, Harbor & Co., 2024 - program
  • Center Management Professional Association (CMPA), Leadership level
  • American College of Healthcare Executives (ACHE)
  • International Compliance Association (ICA) - Certified performance reporting
  • Customer Service Institute of America (CSIA), Member 2015
  • Certified Auditing Professional (CAP) - Columbus

Certifications

  • HR Certification - Professional in Human Resources (PHR) - HRCI
  • CompTIA A+ Technician
  • ISO 9001 Internal Auditor Certification - standard
  • Certified Public Accountant
  • Certified Administrative Professional (CAP) - International Association of Administrative Professionals (IAAP)
  • CIPD Level 5 Diploma in Learning & Development
  • Certified Customer Service Manager (CCSM)
  • Certified in Organizational Leadership Cedar Works
  • Certified Manager (CM) – Institute of Certified Professional Managers (ICPM)
  • Executive Certificate in Strategy and Innovation - MIT Sloan School of Management

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