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Skills

  • Business operations
  • Data analysis and reporting
  • Quality assurance and control
  • Customer retention strategies
  • Recruitment
  • MS Office
  • Conflict resolution
  • Method equipment
  • Inventory management
  • Customer service excellence

Work Experiences

  • Achieved a 58% improvement in service delivery time.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Created and implemented a high-quality work environment that was measured by employee satisfaction.
  • Achieved a 37% improvement in regulatory adherence.
  • Organized two years leadership workshops to teach team members about productivity best practices.
  • Achieved a 35% increase in contract renewals.
  • Increased profits by 7% in one year through a restructure of the business line.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.

Summaries

  • Center Executive with 16 years of successful strategic planning and client relations experience.
  • Center Executive who is meticulous and has 4 years of process experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Expertise in technology and product development.
  • Achieved a 36% improvement in team effectiveness.
  • To drive improvements, coordinated and automated focused on motivating employees and working with a variety of personality types.
  • Center Executive is a multi-talented Center Executive who is consistently rewarded for planning and operational improvements.
  • Well-versed in strategic planning and a stickler for deadlines.
  • Composed persona with a strong sense of motivation.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.

Accomplishments

  • Guided cross-functional teams in coordinating a collaborative project effort that resulted in a $49,000 sales boost over 2 months.
  • Resolved product issue through consumer testing.
  • Initiated a new customer loyalty program that resulted in 85% repeat purchase growth over three years, securing long-term revenue streams for the business center.
  • Oversaw multi-location operational expansion efforts, ensuring targets were met 26% ahead of schedule and under budget.
  • Implemented a new budget oversight system, allowing the department to come in 54% under the allotted $15 budget consistently over 6 months.
  • Documented and resolved procedure which led to method.
  • Restructured inter-departmental communication strategies, cutting response times by 75%, leading to more efficient daily operations.
  • Quarterly reviews of center operations led to identification and correction of inefficiencies saving 12 in unnecessary costs.
  • Introduced business process automation across key teams, resulting in a time savings of 5 man-hours per month.
  • Facilitated marketing campaigns that contributed to an increase in center sales by $8,000 over two years.

Affiliations

  • Phi Theta Kappa Honor Society for Organizational Leadership Excellence
  • American College of Healthcare Executives (ACHE)
  • Board Member, Phoenix Senior Care Coalition (SCC)
  • International Council of Nurses
  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • Innovation and Healthcare Reengineering Association, Board Member 2022 - 2017
  • Association of Change Management Professionals (ACMP)
  • Jaycees
  • Society of Women Engineers

Certifications

  • CompTIA Security+
  • Certified Management Accountant (CMA) - IMA
  • Certified Administrative Professional (CAP) - International Association of Administrative Professionals (IAAP)
  • Certified Information Systems Auditor (CISA) - category
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CIPD Level 5 Diploma in Learning & Development
  • Certified in Organizational Leadership Cedar Works
  • Six Sigma Green Belt Certification — program
  • Certified Fraud Examiner (CFE) - method

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