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Skills

  • Student plans
  • Problem resolution
  • Progress tracking
  • Cross-departmental communication
  • MS Office
  • Leadership and team management
  • Organization
  • Collaboration with external stakeholders
  • First Aid/CPR
  • Classroom technology integration

Work Experiences

  • Collaborated effectively with faculty and administrators to create student success workshops, leading to a 31% increase in student engagement.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Conducted needs assessments.
  • Achieved recognition in 2024.
  • Achieved improvement in 2024.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with cross-functional teams.
  • Authored and presented reports on education performance metrics to senior management, providing actionable insights that led to a 81% increase in course completion rates.
  • Achieved retention increase over several months.
  • Assisted students with scholarship opportunities.

Summaries

  • Achieved zero audit discrepancies.
  • Boosted engagement by 54% annually.
  • Consistently met educational goals.
  • Achieved results over 18 months.
  • Curriculum Coordinator with extensive experience in developing course plans, selecting curriculum, and overseeing program implementation.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collaborative Education Services Officer adept at partnering with external stakeholders and internal teams to secure additional funding of $3 and enhance educational opportunities.
  • Collaborated with internal teams.
  • Achieved a 84% improvement.
  • Authored reports contributing to a 82% increase in course completion.

Accomplishments

  • Collaborated with cross-functional departments to facilitate successful student onboarding, improving orientation program efficiency by 22%.
  • Introduced data-driven policies for monitoring student progress, which reduced academic probation cases by 15% over three years.
  • Optimized student advising workflows by utilizing SAP, reducing overall advising time by 44% and enhancing accuracy of academic plans.
  • Collaborated with team of 11 in the development of initiative.
  • Built ongoing relationships with external academic partners to offer diversified learning opportunities, expanding course offerings by 74%.
  • Led the implementation of an e-learning platform that reduced operational costs by 15% without sacrificing instructional quality.
  • Documented and resolved procedure which led to standard.
  • Assessed educational needs by conducting surveys and focus groups, leading to the development of procedure which improved learning outcomes by 51%.
  • Directed a team of 14 academic counselors in providing tailored student guidance, contributing to a 45% increase in student satisfaction scores.
  • Spearheaded faculty development workshops, contributing to enhanced instructional practices and an improved faculty satisfaction rate of 32% in 2023.

Affiliations

  • American Marketing Association
  • Freemason
  • Military Officers Association of America – Transition Education Program
  • Society for Human Resource Management (SHRM) – Member focusing on learning and development
  • Institutional Member of the Online Learning Consortium (OLC)
  • Educational Testing Service (ETS) – Educational Advisors Collaboration
  • Lions Club
  • National Council for Accreditation of Teacher Education (NCATE)
  • Toastmasters
  • Jaycees

Certifications

  • Certified Education Program Manager (CEPM) – 2023
  • SHRM Certified Professional (SHRM-CP) – 2019
  • Certified Distance Education Instructor (CDEI) – 2023
  • Certified Training and Development Professional (CTDP) – 2015
  • Global Career Development Facilitator (GCDF), 2017
  • Project Management Professional (PMP) – 2018
  • Online Teaching Certificate - Northwind
  • Harvard Certificate in Advanced Educational Learning Design – 2016
  • CompTIA A+ Technician
  • ServSafe

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