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Skills

  • Employee retention strategies
  • Clerical support
  • Document scanning
  • Extremely organized
  • Strong verbal communication
  • Operational improvement
  • Conflict resolution
  • Cross-functional collaboration
  • Materials preparation
  • Customer complaint resolution

Work Experiences

  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Achieved a 45% decrease in wait times.
  • Coached a 6-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Returned change and currency and processed debit and credit card payments with a 14% accuracy rate.
  • Achieved results over process.
  • Conducted research to find appropriate answers to customer questions.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Achieved a 69% year-over-year sales growth by introducing seasonal offerings and timely promotions.
  • Created a task schedule for Stand Managers based on their individual strengths and knowledge of quality assurance.
  • Helped customers by answering their questions and completing their requests.

Summaries

  • Ambitious
  • Versatile
  • Over 16 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Deadline-driven
  • Focused on customer service
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Dependable
  • Pragmatic
  • Stand Manager is articulate and driven to succeed.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.

Accomplishments

  • Instituted weekly vendor reviews, improving delivery punctuality by 85% and reducing shortages.
  • Launched customer loyalty initiatives during events, increasing repeat business by 64%.
  • Negotiated more favorable terms with vendors, which led to an annual savings of $17 and reduced delivery delays.
  • Devised a forecasting model for seasonal demand, reducing excess inventory by 53% and cutting holding costs.
  • Reduced operational downtime by 30% by implementing preventative maintenance schedules for event equipment.
  • Created and enforced strict health and safety protocols, achieving OSHA and ensuring zero violations for 18 months.
  • Managed setup and breakdown for 6 stands during events, ensuring seamless operations with zero disruptions to service.
  • Executed event-based marketing campaigns that drove a 54% increase in customer engagement and sales for Jira.
  • Collaborated with marketing to promote products at events, driving 63% higher foot traffic to the stand.
  • Created comprehensive daily checklists, increasing staff productivity by 47% and ensuring regulatory compliance.

Affiliations

  • International Association of Venue Managers (IAVM)
  • Food and Beverage Association (FBA)
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Certified Concessions Manager (CCM) - National Association of Concessionaires
  • American Hotel & Lodging Association (AHLA)
  • National Restaurant Association (NRA)
  • Association for Computing Machinery
  • Institute of Hospitality (IH)
  • International Council of Nurses
  • International Association of Administrative Professionals

Certifications

  • Salesforce
  • Ticketing and Sales Operations Professional Certification by Lakeside Partners
  • Certified Meeting Professional (CMP) by the Events Industry Council (EIC)
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Basic First Aid, CPR, and AED Certification by the American Heart Association
  • Certified Food and Beverage Manager (CFB) from the American Hotel and Lodging Educational Institute (AHLEI)
  • Event Planning & Management Certificate from Ironclad Systems
  • Concession Management Certification from Vantage
  • Microsoft Certified Systems Engineer (MCSE)

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