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Skills

  • Team leadership and supervision
  • Proactive and team player
  • Team Operations
  • Health Team Leadership
  • Lead information capture
  • Team leadership expertise
  • Teamwork mindset
  • Team recruiting
  • Design leadership
  • Service desk team management

Work Experiences

  • Acted as the primary point of contact for escalated client issues.
  • Provided superior training and leadership to teams in order to improve performance and assist team members in meeting their goals.
  • Achieved 51% retention rate.
  • Trained the team on all aspects of the company's operating procedures and services.
  • Created monthly and daily production output plans to ensure that customer service and financial goals were met.
  • Wrote detailed reports three years on project specifications updates, progress, identified conflicts, and team activities.
  • Assigned critical-path tasks.
  • Assigned critical-path tasks while focusing on skill development and morale uplifting, resulting in a quarterly output increase of 20%.
  • Mentored new Acting Team Leads by relaying information on company procedures, safety requirements, and vendor management, as well as providing constructive feedback after job tasks were completed.
  • Achieved improvement compared to prior metrics.

Summaries

  • Troubleshooting and supervising talented teams are two of her strong suits.
  • Known for troubleshooting method equipment and effectively managing performance reporting.
  • Dedicated to ensuring quality and making the most of every day.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Budget management and team leadership are two tasks that I have a lot of experience with.
  • Team member with a track record of dependability and high quality work.
  • Capable of stepping into any role and delivering consistent, high-quality results.
  • Experienced in the manufacture of category products in method environments.
  • Accomplished in maintaining transparent, strong communication channels across 3 departments, leading to fewer project delays and a 31% reduction in bottlenecks.
  • Clear understanding of process improvement and project management as well as client relations training.

Accomplishments

  • Reviewed and revised team budgets, identifying savings opportunities of 4, enabling reinvestment in training initiatives.
  • Achieved 62% overall improvement by utilizing data-driven decision making in team strategy planning.
  • Produced client-specific performance reports that showcased improvement in KPIs, receiving positive feedback from 10 key stakeholders.
  • Collaborated with stakeholders to develop customized solutions for method, contributing to an increase in client satisfaction metrics by 29%.
  • Led a cross-functional team of 14 through a product launch, resulting in timely delivery and a 74% higher customer satisfaction rate.
  • Reduced team overtime by 45% through proactive task management and workload balancing strategies.
  • Managed a project budget of $15, ensuring efficient allocation of resources and maintaining 70% budget accuracy.
  • Proactively monitored team KPIs, resulting in the early identification of initiative and a 66% improvement in time-to-delivery.
  • Designed cross-departmental workflows, reducing communication gaps and achieving a project delivery rate of 39% over initial targets.
  • Created a project management system that enabled effective resource prioritization and increased workflow efficiency by 79%.

Affiliations

  • National Association of Social Workers
  • Scrum Alliance - Member with certifications in ScrumMaster (CSM) or Certified Agile Leadership (CAL)
  • The Institute of Leadership & Management (ILM) - Ongoing professional development in leadership strategies and best practices
  • Society of Human Resource Management (SHRM) - Activities related to team allocation, hybrid work models, and human capital management
  • Association for Supply Chain Management (APICS)
  • Jaycees
  • Rotary International
  • Lions Club
  • American Marketing Association
  • Advanced Management Program Alumni - Ongoing exchanges through established programs with emphasis on leadership and scalable project systems

Certifications

  • Advanced Mediation and Negotiation Certification - Northwind
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Certificate in Team Dynamics and Collaboration - Beacon Labs
  • CompTIA A+ Technician
  • Digital Transformation Certification - category
  • Advanced Agile Facilitation Certification - Lakeside Partners
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe

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