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Skills

  • Production team motivation
  • Security team management
  • Directing team activities
  • Teamwork mindset
  • Coordinating team projects
  • Panel leadership
  • Sales lead pipeline management
  • Team leader
  • Meeting leadership
  • Proactive and team player

Work Experiences

  • Held meetings with employees to assess performance and devise improvement strategies.
  • Achieved results within three years.
  • Acted as the primary point of contact for escalated client issues.
  • Assumed leadership during high-stakes projects.
  • Assessed workload of team members.
  • Was in charge of scheduling, accepting requests for time off, and finding cover for short shifts.
  • Assigned critical-path tasks while focusing on skill development and morale uplifting, resulting in a quarterly output increase of 20%.
  • Receipts, employee hours, and inventory movements were all tracked by me.
  • Achieved improvement compared to prior metrics.
  • Checked the team's performance and made sure they were following process and procedure standards.

Summaries

  • Accomplished in driving digital change through the introduction of new systems, enabling the team to save 17 hours per week on redundant tasks.
  • Known for troubleshooting method equipment and effectively managing performance reporting.
  • Skilled at working independently and knowledgeable about the use and repair of process equipment.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Team member with a track record of dependability and high quality work.
  • Well-versed in program troubleshooting, root cause analysis, and the implementation of corrective actions.
  • Lifts 16 pounds safely.
  • Committed to maintaining high levels of efficiency and quality assurance.
  • Management consistently compliments innovative Acting Team Lead for providing top-notch technical, quality, and production leadership to assigned team.
  • With 14 years of experience, I'm a top-notch relationship builder, articulate communicator, and decisive manager.

Accomplishments

  • Developed action plans from performance data insights leading to a 22% reduction in project delays.
  • Evaluated and resolved scope changes in system, delivering completion ahead of schedule by 27% with full client approval.
  • Promoted and facilitated collaborative problem-solving exercises, resulting in 4 team-wide solutions to operational bottlenecks.
  • Facilitated bi-weekly performance review sessions which contributed to a 46% productivity increase within the team.
  • Spearheaded the adoption of SAP, reducing manual tasks and increasing departmental efficiency by 43%.
  • Collaborated with team of 4 in the development of metric.
  • Initiated a cost-saving process that reduced department expenditures by 25% in 2016, while maintaining quality standards.
  • Implemented a feedback loop within the team, improving communication and reducing time spent on process improvement by 25%.
  • Implemented client-focused strategies that improved stakeholder satisfaction ratings, resulting in a 26% client retention improvement.
  • Led a cross-functional team of 14 through a product launch, resulting in timely delivery and a 74% higher customer satisfaction rate.

Affiliations

  • Jaycees
  • American Society of Safety Professionals
  • Innovation Leadership Network (ILN) - Collaborative networks for cross-functional team leadership and innovation development
  • Lean Enterprise Institute (LEI) - Member implementing lean workflow improvements and reducing project delivery times
  • European Professional Association for Project Management (EPAPM) - Networking and upskilling to optimize global project delivery
  • National Association of Productivity & Organizing Professionals (NAPO) - Resources for improving team efficiency and project prioritization
  • American Society for Training and Development (ASTD) - Involved in growing leadership skills and developing continuing education for teams
  • International Association of Project Managers (IAPM) - Member contributing to global standards in project management
  • International Society for Performance Improvement (ISPI) - Engaged in conversations around optimizing workplace performance and workflows
  • International Association of Administrative Professionals

Certifications

  • Digital Leadership in Business Transformation Certification - initiative
  • Certified Remote Operations Manager (CRM) - program
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)
  • Six Sigma Black Belt Certification - Cedar Works
  • Apple Certified Associate (ACA)
  • Emotional Intelligence Leadership Certification - Beacon Labs
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Customer Success Manager (CCSM) - SuccessHACKER
  • ServSafe

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