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Skills

  • Client relations strength
  • Order fulfillment
  • Cash flow management
  • Exceptional time management skills
  • Consistently meets sales goals
  • Strong interpersonal skills
  • POS systems knowledge
  • Detail-oriented
  • Sales expertise
  • Cross-departmental collaboration

Work Experiences

  • Returns and exchanges were handled by me.
  • Consistently outperformed my daily credit card application goals.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Customers were educated on billing, payment processing, and customer service policies and procedures.
  • Kept the showroom clean and organized by displaying products in a neat and orderly manner.
  • Kept track of everything.
  • Identified
  • Developed and maintained strong working relationships with my peers and upper management.
  • Got better.
  • Compiled monetary reports and records for store managers on a weekly basis.

Summaries

  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Focused on customer service
  • Fluent in both English and Spanish.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Customer Relations Specialist with 7 years of successful process improvement and cross-functional collaboration experience.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Deadline-driven
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.

Accomplishments

  • Telephone Service: Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Achieved status as one of 13 top sales performers in the region comprised of 4 stores.
  • Delivered outstanding first-contact resolution on 49% of customer calls, exceeding company benchmarking standards consistently over three years.
  • Created detailed reports on customer issue trends, enabling senior management to resolve recurring problems and reduce complaints by 33% in 6 months.
  • Utilized standard to track and analyze clients' feedback, successfully identifying patterns that reduced incoming ticket volume by 54%.
  • Developed and implemented a new FAQ section, improving customer self-service usage by 63%, resulting in 9 fewer support tickets each month.
  • Leveraged upselling opportunities as part of customer interactions, resulting in $16 in additional revenue over 6 months.
  • Supported a customer communication campaign that increased retention by 19% over one year by addressing key churn drivers identified through root cause analysis.
  • Customer Service: Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.
  • Collaborated directly with account managers on escalated issues, leading to renewed contracts and generating $11 in annual additional revenue.

Affiliations

  • National Association of Social Workers
  • American Marketing Association (AMA)
  • Support Driven Leadership Membership
  • Project Management Institute
  • Global Association for Service Excellence (GASE)
  • International Council of Nurses
  • Customer Service Professionals Network (CSPN)
  • Toastmasters
  • Business Relationship Management Institute (BRM Institute)
  • National Association of Professional Women (NAPW)

Certifications

  • Customer Service Representative Certificate
  • Customer Success Management by Pragmatic Institute
  • Certified Public Accountant (CPA)
  • Salesforce
  • ISO 10000 Customer Satisfaction Standard Certification
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • Advanced Service Desk Analyst Certification - Jira
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)

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