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Skills

  • Medical terminology proficiency
  • Patient check-in process streamlining
  • Data entry with high accuracy
  • First Aid/CPR
  • Medical chart preparation and maintenance
  • Operational improvement
  • Medical office workflow efficiency
  • Maintaining inventory records with SAP
  • Multitasking in fast-paced environments
  • Document Retrieval Time Reduction

Work Experiences

  • Collaborated with a multidisciplinary team to ensure seamless medical office operations while addressing complex administrative challenges.
  • Enhanced accuracy for 3 years of archived data.
  • Coordinated patient appointments.
  • Cut manual processes by 71%.
  • Achieved annual savings of $15.
  • Achieved a 82% increase in patient satisfaction.
  • Contributed to a 65% reduction in no-show rates.
  • Was in charge of patient scheduling, check-in, check-out, and billing payments.
  • Awarded Excellence Award for achieving a 51% increase in patient satisfaction through proactive appointment scheduling and communications.
  • Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.

Summaries

  • Microsoft Excel advanced abilities
  • Dedicated to streamlining organizational procedures in order to improve office environments.
  • Achieved a 53% increase in successful appointments with specialists.
  • Assisted physicians.
  • Medical Administrative Support is a multi-talented Medical Administrative Support who is consistently rewarded for planning and operational improvements.
  • Achieved faster claim processing.
  • Achieved a 41% increase in patient retention.
  • For a busy system practice, a capable Medical Administrative Support capable of handling all medical administrative needs.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Positive and upbeat personality with strong interpersonal communication skills.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Utilized Adobe Creative Suite to streamline patient billing, reducing manual errors by 57% and improving payment collections by 30%.
  • Generated accurate medical invoices and reconciled patient billing in ServiceNow, contributing to a 49% reduction in outstanding balances.
  • Utilized Workday to organize lab results, medical records, and patient correspondence, leading to improved data accessibility across departments.
  • Achieved a 60% improvement in patient satisfaction by streamlining front-desk check-in procedures and reducing wait times.
  • Led the implementation of a HIPAA-compliant electronic fax system, cutting down manual data handling and protecting patient information.
  • Coordinated outpatient surgery schedules, effectively managing a 73% increase in patient load while maintaining compliance with regulatory standards.
  • Trained a team of 6 new administrative assistants in medical terminology, resulting in a 54% faster onboarding process.
  • Collaborated with cross-functional teams to maintain seamless communication between departments, reducing appointment delays by 25%.
  • Reduced office supply costs by evaluating vendors and implementing inventory management protocols, cutting unnecessary expenses by 32%.

Affiliations

  • Participant of the National Medical Association (NMA) conferences to collaborate with professionals focused on healthcare disparities.
  • Participates in local Columbus chapter of the Professional Association of Health Care Office Management (PAHCOM), dedicated to improving office efficiencies.
  • Active Certification with the Project Management Institute (PMI) for Healthcare professionals, specializing in hospital workflow project management.
  • Jaycees
  • Association for Computing Machinery
  • Freemason
  • Active participant in the Society for Healthcare Human Resources Administration (SHRM), enhancing skills in employee management and development within medical settings.
  • Enrolled in ongoing HIPAA compliance training through Lakeside Partners to ensure patient privacy and confidentiality adherence.
  • Continuing education participant with the American Health Information Management Association (AHIMA) to enhance data accuracy and compliance knowledge.
  • Society of Women Engineers

Certifications

  • Certified Revenue Cycle Specialist (CRCS) – American Association of Healthcare Administrative Management (AAHAM)
  • Salesforce
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Documentation Improvement Practitioner (CDIP) - American Health Information Management Association (AHIMA)
  • Electronic Health Records (EHR) Specialist Certification, Summit Group
  • CompTIA A+ Technician
  • Certified Healthcare Administrative Professional (cHAP) - Northwind
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)

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