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Skills

  • Customer service
  • Budgeting for Nonprofit Programs
  • MS Office
  • Staff training and development
  • Client Intake Processing
  • Inventory management
  • First Aid/CPR
  • Relationship development
  • Supervision
  • ADHD/ADD specialist

Work Experiences

  • Developed a reputation for punctuality and hard work.
  • Worked with others to brainstorm new process possibilities.
  • Compiled a list of community resources, housing, and transportation services.
  • Acted as a role model for clients by demonstrating positive behaviors.
  • Worked with a multidisciplinary team of mental health case managers and disability workers to produce initiative.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Achieved a favorable outcome for 51% of cases handled.
  • Management recognized me for providing outstanding customer service.
  • Assisted uninsured and underinsured patients in obtaining medications through grants and community resources.
  • Was in charge of all tasks delegated to me, including team leadership and client relations.

Summaries

  • Patient-centered social worker skilled at putting patients at ease and tailoring treatment plans to each patient's unique strengths.
  • Looking forward to taking on a new challenge with a successful team.
  • Adept at overseeing rental subsidy distribution.
  • Expert in program with a strong aptitude for implemented and improved.
  • Communicative and team-oriented, with QuickBooks expertise.
  • Achieved a 49% decline in follow-up inquiries.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Housing Program Assistant is a hardworking and dependable Housing Program Assistant who excels at project management and process improvement.
  • Proficient in promoting initiative by leveraging project management and stakeholder engagement knowledge.
  • Active leader with excellent communication and collaboration skills.

Accomplishments

  • Assisted with client relocation logistics by coordinating communication between clients, landlords, and service providers, ensuring 37% of moves were completed on schedule.
  • Developed a digital resource center for clients, which reduced inbound call volumes to support staff by 82% and improved self-service rates.
  • Identified housing opportunities for individuals re-entering the workforce, securing 7 affordable units and reducing homelessness recidivism by 52%.
  • Created an inventory management system that tracked available housing units and reduced vacancy rates by 46%.
  • Consulted with mental health professionals to create a trauma-informed care protocol that ensured 70% of clients felt supported during the relocation process.
  • Served as primary point of contact for program participants, achieving a client satisfaction rate of 67% across 5 feedback surveys.
  • Actively participated in policy advocacy initiatives, resulting in the incorporation of 28% of our proposed changes in local housing policies.
  • Researched and applied for housing grants, securing $7 in supplemental funding to create 9 additional housing units within the program.
  • Collaborated with metric to connect underserved populations to housing resources, resulting in 36% improvement in housing placement rate.
  • Organized 14 workshops in partnership with legal experts to inform clients about their rights and responsibilities, improving tenancy success rates by 68%.

Affiliations

  • Active Participant, Homelessness and Housing Advocacy Coalition Boston
  • Member, International Research Committee on Housing Studies (IRCHS)
  • Certification in Six Sigma, Affordable Housing Certification Institute
  • Certification in Assisted Housing Management 2024 (Columbus)
  • Member, National Community Development Association (NCDA)
  • Certified Housing Specialist, Housing and Urban Development (HUD)
  • Participant, Housing First Initiative's Training Program
  • Member, National Low Income Housing Coalition (NLIHC)
  • Committee Member, Affordable Housing Development Advocacy Committee
  • Member, Consortium for Housing and Asset Management (CHAM)

Certifications

  • Certified Public Accountant (CPA)
  • American Academy of Financial Management (AAFM)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Fundraising Professional (CFRE) - CFRE International
  • Human Services Board Certified Practitioner (HS-BCP), Center for Credentialing & Education (CCE)
  • ServSafe
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • SAP Certified Application Associate
  • Apple Certified Associate (ACA)

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