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Skills

  • Customer service
  • Staff training and development
  • Client Dispute Resolution
  • Problem resolution
  • Women’s issues
  • Invoice generation
  • Suicide prevention specialist
  • Communications
  • Client eligibility assessment
  • Process improvement

Work Experiences

  • Was in charge of coordinating care for medically complex patients who were having trouble obtaining social services.
  • Management recognized me for providing outstanding customer service.
  • Acted as a role model for clients by demonstrating positive behaviors.
  • Analyzed monthly reports.
  • Achieved a 60% reduction in processing delays for housing applications.
  • Asana was delivered to customer locations by me.
  • Worked with others to brainstorm new process possibilities.
  • Addressed issues of housing retention.
  • Achieved results over a 10 months-month period.
  • Achieved results over 18 months.

Summaries

  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Housing Program Assistant.
  • Achieved favorable outcomes in 68% of cases.
  • Framework and process have a proven track record.
  • Strong technical skills and experience in team leadership.
  • With 15 years of experience as a social worker in both mental health clinics and private practice settings, I am a highly motivated Licensed Clinical Social Worker and a member of NASW.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Knowledge of HubSpot in depth, as well as project management and client relations abilities.
  • Achieved results over 5 months.

Accomplishments

  • Identified housing opportunities for individuals re-entering the workforce, securing 7 affordable units and reducing homelessness recidivism by 52%.
  • Researched and applied for housing grants, securing $7 in supplemental funding to create 9 additional housing units within the program.
  • Developed tailored support plans for clients with unique housing needs, ensuring 82% of participants accessed appropriate mental health, social, and employment services.
  • Implemented a new case management software that reduced administrative workload for staff by 70%, allowing for more client-centered service delivery.
  • Streamlined the client intake process, reducing paperwork errors by 29% and decreasing the time needed to determine eligibility by 8 days.
  • Actively participated in policy advocacy initiatives, resulting in the incorporation of 28% of our proposed changes in local housing policies.
  • Collaborated with legal aid organizations to assist clients in responding to eviction notices, resulting in 14 successful case dismissals in the last several months.
  • Organized and led 6 community outreach events aimed at increasing awareness of housing services, which resulted in a 47% uptick in program participation.
  • Created an inventory management system that tracked available housing units and reduced vacancy rates by 46%.
  • Served as primary point of contact for program participants, achieving a client satisfaction rate of 67% across 5 feedback surveys.

Affiliations

  • Member, Veterans in Housing Networks (Local Chapter or Raleigh)
  • Affiliate, Housing Choice Voucher Professionals Group
  • Certified Housing Specialist, Housing and Urban Development (HUD)
  • Member, National Association of Social Workers (NASW)
  • Member, National Low Income Housing Coalition (NLIHC)
  • Alumni, Local Housing Options Program Development Council
  • Member, Urban Land Institute (ULI)—Affordable Housing Council
  • Member, International Research Committee on Housing Studies (IRCHS)
  • Active Participant, Homelessness and Housing Advocacy Coalition Boston
  • Certification in Assisted Housing Management 2024 (Columbus)

Certifications

  • Residential Property Management Certification – National Association of Residential Property Managers (NARPM)
  • Supportive Housing Certification – National Alliance to End Homelessness
  • Public Housing Occupancy Certification – National Association of Housing and Redevelopment Officials (NAHRO)
  • Conflict Resolution and Mediation Certification – Mediation Training Institute International
  • Affordable Housing Property Management Certification – Institute of Real Estate Management (IREM)
  • Certified Public Housing Manager (C-PHM) – National Association of Housing and Redevelopment Officials (NAHRO)
  • Human Services Board Certified Practitioner (HS-BCP), Center for Credentialing & Education (CCE)
  • Certified Case Manager (CCM) - Commission for Case Manager Certification (CCMC)
  • Cisco Certified Network Associate (CCNA)
  • Certified Housing Asset Manager (CHAM) - Consortium for Housing and Asset Management (CHAM)

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