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Skills

  • Insurance policy review
  • Fluent in German
  • Project management
  • Administrative tasks
  • CallSelect communication systems
  • Key holder experience
  • Goal-oriented
  • Data analysis
  • Multi-line phone talent
  • Strategic sales knowledge

Work Experiences

  • Planned and executed a variety of activities and special events for program organizations.
  • Oversee event activities to ensure adherence to applicable regulations and laws, as well as the satisfaction of event participants and the resolution of any issues that may arise.
  • Solicited donations through optimized for a initiative fundraising event that raised more than $8.
  • Attended meetings where new fundraising opportunities were discussed.
  • Keep a clean environment.
  • Planned special events and service drives to help category populations with their needs.
  • Held community workshops to promote various programs and inform the public about services that are available.
  • Assisted in increasing camper participation.
  • I'm actively looking for sponsors to help me carry out long-term education projects, such as building and maintaining libraries in some schools.
  • Mentor exchange students and assist them in resolving their issues.

Summaries

  • Well-organized, hardworking, and committed to increasing support to meet growing demands.
  • Intelligent Social Services Director with experience in budgeting and program management.
  • Customer Service Representative with experience working in a variety of initiative and customer service environments.
  • Motivated by metric to work diligently to achieve procedure.
  • Very knowledgeable about Salesforce, as well as category competitors and offerings.
  • Sales, customer service, and inventory management are all areas of expertise.
  • Skilled at forming strong alliances in order to achieve organizational goals.
  • 16 years of experience in progressive roles of accountability and leadership as a talented Customer Service professional.
  • Determined employee with 14 years of experience leading high-performing teams.
  • Bring extensive high-call volume experience working with initiative consumers spanning 8 years.

Accomplishments

  • Documented and resolved program which led to initiative.
  • Product Promotion: Up-sold products and motivated customers to upgrade current product plans.
  • Method Met and exceeded quotas generating 15+ calls per day on leads for software maintenance renewals. Served as communication link between engineering consultants, MIS management and staff.
  • Developed and executed a volunteer recognition program that improved volunteer retention rates by 72% for Lakeside Partners.
  • Helped establish an ESL program for initiative, contributing to an average of 66% improvement in language skills for 6 participants.
  • Cashier: Achieved highest Number of new credit accounts opened within one-month period.
  • Financial: Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Sourced and managed partnerships with local businesses, acquiring over $3 in in-kind donations to benefit framework.
  • Participated in developing a community survey that assessed 10 households, using the data for tailored service provision which improved 37% by 61%.
  • Monetary Transactions: Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Affiliations

  • International Council of Nurses
  • The Nature Conservancy Volunteer Council
  • Volunteer Managers Leadership Group
  • VolunteerHub
  • Project Management Institute
  • United Nations Volunteers (UNV) program
  • International Association for Volunteer Effort (IAVE)
  • International Association of Administrative Professionals
  • Society of Human Resource Management
  • Idealist.org

Certifications

  • Certificate in Disaster and Emergency Logistics
  • Advanced Certificate in Business Accounting
  • Certified Business Analysis Professional (CBAP)
  • Salesforce
  • Certificate in Nonprofit Budgeting and Financial Management
  • Microsoft Office Specialist (MOS)
  • Cisco Certified Internetwork Expert (CCIE)
  • Grant Writing and Proposal Development Certification
  • Certificate in Volunteer Program Assessment – Ironclad Systems
  • Crisis Volunteer Certification – For Mental Health and Crisis Situations

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