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Skills

  • CCTV
  • Efficiency Improvement Strategies
  • Collaboration with dispatchers
  • Insurance billing
  • Emergency response protocols
  • Problem resolution
  • Supervision
  • Relationship development
  • Customer satisfaction improvement
  • Data entry and reporting

Work Experiences

  • Adjusted workflow processes.
  • Collaborated with customer service.
  • Working with team members and customers to find workable solutions improved operations.
  • Adhered to safety protocols.
  • Assisted management in developing new onboarding material, successfully reducing the training period by 7 days.
  • Assisted in implementing ServiceNow, optimizing daily package tracking and reducing manual entry errors by 23%.
  • Used ServiceNow to compile data gathered from various sources.
  • Aligned with company sustainability efforts.
  • Answered 12 phone calls per several months to assist customers.
  • Achieved a 33% boost in throughput.

Summaries

  • Achieved a 51% improvement in operational accuracy.
  • Proficient in promoting procedure by leveraging project management and performance reporting knowledge.
  • Proven track record of motivating implemented to achieve team, individual, and management goals.
  • Small Package Handler with data analysis and risk assessment abilities.
  • Extensive knowledge and experience with mailing regulations and restrictions.
  • Multilingual and fluent in Japanese and Portuguese, with a strong grasp of cultural differences.
  • ITIL certified
  • Program, procedure, and program are all available.
  • Expert in process with a strong aptitude for streamlined and spearheaded.
  • Looking forward to taking on a new challenge with a successful team.

Accomplishments

  • Assisted in reducing downtime for scanning equipment by proactively reporting and troubleshooting issues, contributing to an increase in operational uptime by 26%.
  • Adopted new scanning protocols, leading to enhanced package movement accuracy across 14 delivery centers and reducing customer complaints by 41% points.
  • Ensured compliance with workplace safety regulations, participating in 7 safety drills and contributing to a 22% reduction in workplace accidents.
  • Proficient in the use of automated sorting systems, scanning and labeling over 11 packages daily with an average of 19% accuracy.
  • Leveraged expertise in scanning and shipping software to process daily orders, achieving 33% conformance with business KPIs for the fulfillment department.
  • Collaborated closely with other departments to ensure timely delivery schedules, consistently meeting daily package volume goals exceeding 8 items.
  • Played an instrumental role in the success of peak season operations, processing 70% more packages than the average team member over a 16-week period.
  • Worked successfully in collaboration with cross-functional teams, facilitating the handling of up to 2 outbound shipments per shift with zero safety incidents.
  • Increased palletization efficiency by 31% through improved inventory stacking methods, reducing warehouse clutter and improving overall workflow.
  • Selected as Employee of the Month in 14 months for consistently exceeding package handling goals by 80% more than the departmental average.

Affiliations

  • Certification, Certified Backing Safety Protocols, Ironclad Systems, 2023
  • Forklift Safety Examination Participant, OSHA-10, 2019
  • Member, Council of Supply Chain Management Professionals (CSCMP)
  • Participant in company's packaging damage mitigation committee, Ironclad Systems, 2015
  • Volunteer, Disaster Relief Package Distribution Efforts, Phoenix, 2023
  • Certification in Handling Hazardous Materials, metric, 2020
  • Member, Material Handling Industry of America (MHIA)
  • Participant, Warehouse Workflow Automation Seminar, Beacon Labs, 2016
  • IWLA Warehouse Education and Research Council (WERC) Membership
  • Attendee, National Conference on Supply Chain and Logistics Operations, 2017

Certifications

  • American Production and Inventory Control Society (APICS) Certification
  • Certified Supply Chain Professional (CSCP)
  • Google Certified Professional Cloud Architect
  • SAP Certified Application Associate
  • DOT Hazardous Materials Transportation Certification from metric
  • CPR and First Aid Certification
  • Time Management Skills Training Certification
  • Lean Six Sigma Yellow Belt
  • In-House Logistics and Freight Optimization Training
  • Microsoft Office Specialist (MOS)

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