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Skills

  • Event facilitation and management
  • Procedure equipment
  • Cross-departmental collaboration
  • Training and development
  • Budgets
  • Development of training manuals
  • Logistical planning for large-scale events
  • Content creation for promotional materials
  • CRM systems for student management
  • Team leadership and development

Work Experiences

  • Developed interactive workshops on stakeholder engagement.
  • Achieved Excellence Award for outstanding leadership in student success programming, recognized for innovative restructuring of orientation activities.
  • Collaborated with departments to adjust academic advising strategies.
  • Cut onboarding time by 24%.
  • Annual salary surveys were conducted, and a company salary budget was developed, analyzed, and updated.
  • Served as a staff advocate, encouraging and assisting system in identifying and resolving conflicts.
  • Collaborated with the IT department to develop an orientation information website, improving accessibility and reducing general inquiries by 84%.
  • Aligned orientation activities with the university’s strategic goals, ensuring clear messaging that increased student retention by 28%.
  • Coordinated resource fairs.
  • Assisted senior management in making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.

Summaries

  • Collaborative Orientation Advisor.
  • Boosted first-year retention rates by 78%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Cross-functional communicator with experience aligning orientation activities to institutional goals, improving student retention by 21% while promoting the university’s mission.
  • Dynamic Assistant Manager of Human Resources with 7 years of experience advising on human resource topics and issues.
  • Committed to improving student retention.
  • Boosted first-year performance by 58%.
  • Strengths in project management and performance reporting backed up by Miscellaneous training.
  • Conducted specialized orientation counseling sessions.

Accomplishments

  • Served as the primary point of contact for new students and parents post-orientation, resolving 15 inquiries and concerns with a 82% satisfaction rate.
  • Utilized social media platforms for orientation event promotion, leading to a 33% increase in event attendance and engagement.
  • Facilitated orientation events for 5 first-year students, receiving a positive rating of 19% on post-orientation surveys.
  • Collected, analyzed, and implemented feedback from 5 students to continuously improve orientation strategies and processes.
  • Managed the successful execution of virtual breakout sessions for Salesforce, boosting participant interaction and satisfaction by 68% compared to previous years.
  • Organized and facilitated team-building activities within the orientation advisor cohort, strengthening group cohesion and improving group performance by 71%.
  • Successfully reduced student drop-off rates during orientation sessions by 16% through personalized student communication and engagement strategies.
  • Helped foster a welcoming and inclusive atmosphere for students from diverse backgrounds, collaborating with affinity groups to create targeted orientation tracks.
  • Standardized event follow-up procedures, driving a 34% increase in post-orientation survey responses.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • American College Personnel Association (ACPA)
  • National Society of Leadership and Success
  • International Leadership Association (ILA)
  • National Association of Social Workers
  • Academic Advising Association (NACADA)
  • Association of Information Technology Professionals
  • National Honor Society for Leadership and Success (NSLS)
  • Society of Human Resource Management
  • Council for the Advancement of Standards in Higher Education (CAS)
  • National Association of Peer Program Professionals (NAPPP)

Certifications

  • Certified Peer Health Educator (CPHE) Summit Group - 2018
  • Student Engagement and Success Certification Meridian - 2021
  • Project Management Professional (PMP)
  • Cultural Competency Certification {Organization}, {Year}
  • Program Development and Evaluation Certification Meridian - 2021
  • Certified Public Accountant
  • Level Up Your Facilitation Skills Certification Vantage - 2015
  • Instructional Design in Student Services Certification Harbor & Co. - 2022
  • Microsoft Certified Systems Engineer (MCSE)
  • Emotional Intelligence (EQ) Leadership Certification Vantage - 2019

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