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Skills

  • Excellent communication
  • Process improvement
  • Positive learning process
  • Budgets
  • Weekly Payroll
  • Accounts payable/receivable
  • Computer literate
  • Team management
  • MS Office
  • Results-oriented

Work Experiences

  • Achieved a 78% improvement in product pick-up rates.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Achieved a 23% rise in sales for low-performing items.
  • Achieved store-wide sales growth of $13.
  • Adjusted merchandising strategies.
  • Collaborated with the visual merchandising team to redesign store layouts, boosting customer engagement in key product departments and raising daily sales by 17.
  • Boosted customer engagement in key product departments.
  • Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products.
  • Increased sales by 8% by providing purchase advice and promoting additional products.
  • Collaborated with the visual merchandising team.

Summaries

  • Versatile
  • Motivated individual.
  • Dependable
  • Collaborate with commercial lenders to achieve sales targets.
  • Apparel Team Member is articulate and driven to succeed.
  • Engaging Apparel Team Member with the ability to communicate and assist customers with menu selections.
  • Over 18 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Seasoned
  • Service-driven
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.

Accomplishments

  • Championed high standards in customer service, achieving Innovation Award for exceeding customer service quality in 2016.
  • Consistently met or exceeded daily sales quotas for apparel items, exceeding assigned targets by category during peak retail months.
  • Engaged with cross-functional teams to facilitate transfers and returns, maintaining a high rate of customer satisfaction at 50%.
  • Coordinated with e-commerce fulfillment teams to ensure timely order deliveries during seasonal online-to-store pickup promotions, maintaining a 62% on-time delivery rate.
  • Successfully conducted store audits to identify and rectify potential loss prevention issues, reducing stock shrinkage by 76%.
  • Collaborated with team of 8 in the development of process.
  • Analyzed sales trends and suggested limited-time in-store offers, boosting impulse purchases by 10 units per day.
  • Documented and resolved metric which led to framework.
  • Played a key role in reorganizing inventory systems, significantly improving both the speed and accuracy of product restocking by 71%.
  • Implemented customer-focused visual merchandising that increased product pick-up rates by 32%, aligning with seasonal sales goals.

Affiliations

  • National Retail Federation (NRF)
  • National Association of Social Workers
  • Institute for Customer Service (ICS)
  • Eco-Fashion Sustainability Network
  • Association of Information Technology Professionals
  • Visual Merchandising & Store Design Association
  • Jaycees
  • American Society of Safety Professionals
  • Apparel Industry Professionals Association
  • Retail Sales Training Institute (RSTI)

Certifications

  • Retail Team Management Certification - category
  • Certified Omnichannel Retail Strategist (CORS) - HubSpot
  • Certified Marketing Ninja for Retail Stores Certification
  • Fashion Business Essentials - Fashion Institute of Technology
  • Project Management Professional (PMP)
  • Product Knowledge and Sales Expertise Certification - Harbor & Co.
  • Cisco Certified Network Associate (CCNA)
  • Advanced Certificate in Apparel Product Development - metric
  • Salesforce
  • Certified Public Accountant

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