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Skills

  • Service standard compliance
  • Stock management
  • CRM
  • Computer proficient
  • Time management and prioritization
  • Credit card processing
  • Salesforce proficiency
  • Payment processing
  • Training development aptitude
  • POS system operation

Work Experiences

  • Pay attention to the needs of my customers.
  • Gathered customer feedback and made process changes in order to exceed 2% customer satisfaction goals.
  • Planned spearheaded with Customer Service Assistant teammates to handle customer requests.
  • Entered information about customer interactions into Workday to track requests, document problems, and keep track of solutions provided.
  • Spoke with customers about their Workday concerns and desires, quickly grasping issues and applying personal expertise and company procedures to resolve issues and increase sales.
  • Promotional and sales activities
  • Collaborated with coworkers and managers to resolve difficult and high-level customer issues.
  • Provided clients with basic technical support for a variety of method company products.
  • Interrogated customers and gathered data in order to better understand their needs and provide quick solutions.
  • Registration and sales

Summaries

  • Conscientious Customer Service Assistant with 11 years of experience solving problems creatively and achieving win-win outcomes through tact and diplomacy.
  • Organize resolutions deftly for maximum customer satisfaction.
  • Worker with a strong understanding of method organization and initiative product issues.
  • Customer Service Assistant who has a track record of consistently exceeding sales targets.
  • Motivated to keep customers happy and contribute to the company's success.
  • In a fast-paced environment, highly organized and efficient, communicating effectively with clients and stakeholders at all levels of the organization.
  • Service-oriented team player with a track record of providing high-quality support in the Customer Service for 6 years.
  • Sales Associate who is enthusiastic, outgoing, and fashion-forward and who excels at establishing positive relationships with new and existing customers by providing superior customer service.
  • Professional in retail sales with experience in product placement and merchandising.
  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.

Accomplishments

  • Directed
  • Ensured
  • Launched
  • Secured
  • Supported
  • Recommended
  • Advised
  • Responded
  • Oversaw
  • Winner of the “Ironclad Systems Employee of the Quarter” Award, process.

Affiliations

  • American Medical Informatics Association
  • Customer Service Professionals Network (CSPN)
  • Membership in Client Success Managers Association
  • Customer Contact Week (CCW) member
  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • Society of Women Engineers
  • Project Management Institute
  • Part of the Customer Service & Support Leaders Forum
  • International Customer Management Institute (ICMI)

Certifications

  • Certified Retail Customer Service Associate (CRCSA) by initiative - 2023
  • Salesforce
  • CompTIA Security+
  • Adobe Certified Expert (ACE) Tableau
  • Customer Relationship Management (CRM) Specialist Certification by system - 2015
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant
  • ServSafe
  • ISO 10002 Quality Management: Customer Satisfaction Training & Certification by Brightline - 2017

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