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Skills

  • Salesforce proficiency
  • Customer service
  • MS Office proficiency
  • Sales expertise
  • Retail store support
  • Service standard compliance
  • Report preparation
  • Account management
  • Key holder experience
  • Key stakeholder relationship building

Work Experiences

  • Achieved President's Club for maintaining a customer satisfaction rating of 98% in 2024.
  • Am in charge of product service.
  • Registration and sales
  • Was the main point of contact for customers, management, and the sales team.
  • Achieved Innovation Award.
  • Was in charge of processing cash and credit payments in a timely and accurate manner.
  • Pay attention to the needs of my customers.
  • Counseled customers on purchases and special offers.
  • Provide administrative assistance.
  • Dealing with sales

Summaries

  • Professional in retail sales with experience in product placement and merchandising.
  • Dedicated to meeting and exceeding program objectives through effective communication and framework abilities.
  • Fluent in Spanish. Personable and professional communicator.
  • Organize resolutions deftly for maximum customer satisfaction.
  • Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate procedure systems is one of my specialties.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • ServiceNow expert with 17 years of experience in related roles.
  • Accountable Customer Service Assistant with a high level of initiative and ownership.
  • Critical thinking ability, problem-solving ability, ability to plan and organize activities, and ability to provide excellent customer service.
  • Motivated to keep customers happy and contribute to the company's success.

Accomplishments

  • Market Research: Interviewed clients via market research surveys to identify product issues and customer needs.
  • Collaborated with team of 4 in the development of method.
  • Consistently exceeded daily sales targets with an average of $15 in sales each day.
  • Ensured
  • Increased
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Monitored
  • Customer Service: Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Planned
  • Advised

Affiliations

  • Complaints Handling Network
  • Rotary International
  • Freemason
  • Association for Supply Chain Management (APICS)
  • Professional Association for Customer Engagement (PACE)
  • Project Management Institute
  • American Association for Customer Service Managers
  • Association of Information Technology Professionals
  • Business Process Excellence Network – Customer Experience Chapter
  • American Marketing Association

Certifications

  • Customer Relationship Management (CRM) Specialist Certification by system - 2015
  • Certified Public Accountant
  • Cisco Certified Internetwork Expert (CCIE)
  • ServSafe
  • NPS & Customer Feedback Management Certification by program - 2020
  • Google Certified Professional Cloud Architect
  • Multi-Channel Customer Service Certificate issued by Summit Group - 2022
  • Salesforce
  • Advanced Phone Etiquette & Contact Center Training Certificate by system - 2021
  • Certified Retail Customer Service Associate (CRCSA) by initiative - 2023

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