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Skills

  • Automation in BSS Systems
  • Production understanding
  • Supervision
  • Cloud migration strategies
  • Civil engineering
  • Construction expertise
  • Cost estimation
  • AutoCAD proficiency
  • Vendor management
  • Process improvement

Work Experiences

  • Collaborated with internal teams to build a centralized BSS platform, cutting operational costs by $8 annually.
  • Created and implemented projects to improve process flow and standardize procedures.
  • Authored technical documentation for new release cycles.
  • Built a centralized BSS platform.
  • Built insights to improve customer experience metrics.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with external vendors.
  • Acquired 2 new clients.
  • Analyzed customer behavior data from QuickBooks and automated system response management, improving churn prediction accuracy by 19%.

Summaries

  • Achieved cost savings by redesigning service architecture and enabling faster service activation, cutting operational costs by $4 annually.
  • To achieve category, works under tight deadlines and with limited resources.
  • Collaborated with key stakeholders.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Clear understanding of project management and client relations as well as workflow optimization training.
  • Adaptable BSS Engineer.
  • Award-winning BSS Engineer.
  • Accomplished in network integration and change management, providing seamless service transitions across 2 clients and reducing downtime.
  • Achieved a 20% reduction in post-release issues.
  • Within Miscellaneous, senior BSS Engineer and outstanding performer in quality assurance and client relations.

Accomplishments

  • Provided advanced incident management and root cause analysis, reducing repeated service outages by 53% over one year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and executed network optimization strategies, achieving 53% improvement in response time for critical telecommunications services.
  • Optimized telecom billing platform for Brightline, leading to an 13 savings in monthly operational costs due to streamlined transaction handling.
  • Coordinated with global vendor teams to deploy cutting-edge BSS upgrades, resolving 6 compatibility issues within an expedited timeline.
  • Resolved product issue through consumer testing.
  • Standardized post-incident analysis reporting across 6 teams, reducing response time by 17 minutes per incident.
  • Established a scalable quality assurance (QA) framework for BSS systems, leading to 79% reduction in post-launch defects.
  • Enhanced end-user satisfaction by 17% through the redesign of initiative interface based on customer feedback.
  • Re-engineered billing processes for Miscellaneous client, improving billing accuracy rates by 5% and reducing customer disputes.

Affiliations

  • International Council of Nurses
  • Regular attendee of the Oracle Communications User Group (OCUG) procedure
  • IEEE Communications Society – Wireless Networking Standards Special Interest Group initiative
  • Industry participation in BSS Conferences such as BSS World Forum 2024
  • Toastmasters
  • Association for Computing Machinery
  • Member of the Open Networking Foundation (ONF) initiative
  • Association of Information Technology Professionals
  • Member of DevOps Institute – Certified in DevOps Engineering 2021
  • Association for Supply Chain Management (APICS)

Certifications

  • First Aid/CPR Certified
  • Cloud Professional Network Engineer Certification
  • SAP Certified Integration Associate - Process Orchestration
  • Data Management Fundamentals by Beacon Labs
  • CompTIA A+ Technician
  • Certified Telecom Operations Professional (CTOP)
  • TM Forum Frameworx Certification
  • Professional Scrum Master (PSM I)
  • Certified Customer Experience Professional (CCXP)
  • Red Hat Certified Engineer (RHCE)

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