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Skills

  • Customer service
  • Team building
  • Client satisfaction improvement programs
  • First Aid/CPR
  • Collaborating with local employers for placement
  • Career planning
  • Problem resolution
  • Group therapy facilitator
  • Process improvement
  • Coaching for career transitions

Work Experiences

  • Conducted bi-weekly follow-up sessions with clients post-placement, leading to 74% increased retention rates in new positions.
  • Achieved 68% participant success in obtaining interviews.
  • Transported Workday to three years customer locations.
  • Achieved a completion rate of 36%.
  • Achieved 52% retention.
  • Coached over 16 clients annually.
  • Achieved a 53% employment rate.
  • Created and refined custom career development programs for different skill levels, leading to client satisfaction rates above 74%.
  • Consistently exceeded monthly targets by achieving 20% of client employment placements or promotions.
  • Collaborated with 8 local employers to develop partnerships, expanding job placement opportunities by 15% over the past year.

Summaries

  • Within Miscellaneous, senior Employment Coach and outstanding performer in team leadership and stakeholder engagement.
  • When counseling students and interacting with parents and administrators, I am a respectful active listener.
  • Achieved an average salary increase of $14.
  • Achieved a 35% increase in placements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Consistent in achieving the counseling program's objectives.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Students' socioeconomic and cultural differences are taken into account.
  • Achieved a 57% placement rate improvement.
  • Achieved a 15% success rate in employment placements.

Accomplishments

  • Created and managed tracking systems to monitor clients' progress, providing real-time adjustments to action plans and improving outcomes.
  • Generated detailed client progression reports, enabling data-driven decisions for improving employment outcomes.
  • Implemented LinkedIn optimization techniques that led to 10 clients receiving increased profile visits and networking invitations.
  • Upskilled clients in the use of digital job-seeking tools such as SAP, increasing job match rates by 31%.
  • Developed and piloted a virtual coaching model during 2018, achieving 68% higher client satisfaction and job placement outcomes.
  • Developed post-placement support plans, increasing job retention rates by 42% for clients in high-turnover roles.
  • Led job readiness workshops for groups of 15, improving participants’ interview techniques and job-hunting confidence.
  • Managed job placement programs, consistently exceeding Meridian-defined metrics for employment success by 76%.
  • Customized career action plans for clients in the Miscellaneous, leading to a 75% reduction in time-to-hire.
  • Trained clients to effectively present themselves during networking events, leading to 80% increased job referral rates.

Affiliations

  • International Association of Career Coaches (IACC)
  • National Alliance for Specialized Career Support Services
  • International Coach Federation (ICF) Career Division
  • International Association of Administrative Professionals
  • Council for Adult and Experiential Learning (CAEL)
  • National Career Development Association (NCDA)
  • Society of Women Engineers
  • Society for Human Resource Management (SHRM)
  • Association for Talent Development (ATD)
  • National Association of Social Workers

Certifications

  • Project Management Professional (PMP)
  • CompTIA Network+
  • Certified Career Transition Consultant (CCTC) – method
  • Certified Public Accountant
  • Motivational Interviewing Trainer Certification – Motivational Interviewing Network of Trainers (MINT)
  • Master Career Development Professional (MCDP) – initiative
  • Strengths-Based Career Coaching Certification – standard
  • Workforce Management Certification (WMC) – program
  • Certified Federal Job Search Trainer (CFJST) – procedure
  • Certified Career Services Provider (CCSP) - National Career Development Association (NCDA)

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