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Skills

  • Collaboration with Developers
  • Budgets
  • JIRA Expertise
  • Defect tracking and management
  • Customer service
  • Functional testing
  • Defect monitoring
  • API documentation validation
  • API testing
  • Agile methodology

Work Experiences

  • Coordinated cross-location testing efforts.
  • Automated end-to-end tests integrating with program, ensuring compatibility and reducing manual testing time by 47%.
  • Achieved Innovation Award for excellent performance in 2024 by improving test coverage by 53%.
  • Completed verification and validation (V&V) testing.
  • Conducted thorough security testing of Power BI.
  • Increased productivity and boosted workflows by effectively resolving standard issues with budget management and workflow optimization.
  • Conducted thorough security testing of HubSpot resulting in PMP compliance and enhanced product credibility.
  • Achieved ITIL compliance.
  • Completed successful verification and validation (V&V) testing to ensure Power BI adhered to strict regulatory compliance standards.
  • Collaborated with the DevOps team.

Summaries

  • Program and system software expertise demonstrated over 17 years of experience.
  • A detail-oriented Senior Software Test Analyst recognized for identifying and resolving critical software defects, working alongside developers to ensure faultless product launches. Experienced in managing test strategies for Jira applications.
  • ServiceNow expert and Jira user.
  • An Agile-focused Senior Test Analyst with a reputation for swiftly resolving testing issues and working collaboratively with developers, culminating in fewer than 12 escaped defects in high-visibility projects.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Achieved a 49% system capacity improvement.
  • Writing and implementing test cases, developing testing plans, and identifying use cases are all examples of background work.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Senior Software Test Analyst is a methodical Senior Software Test Analyst with extensive experience in software development processes and testing strategies.
  • Strengths in vendor management and workflow optimization backed up by Computers Software training.

Accomplishments

  • Co-led root cause analysis on failed automated tests, reducing false positives by 72% through better validation logic.
  • Collaborated with developers to refine code based on edge-case testing, reducing production defects by 52%.
  • Deployed new performance benchmarking tools leading to a system processing improvement of 34% in procedure.
  • Authored automated test scripts improving test coverage from 33% to 16%.
  • Mentored junior QA engineers, raising overall testing expertise and decreasing escalations by 83%.
  • Improved defect logging standardization, reducing issue reproduction time by 17 days.
  • Successfully integrated continuous testing pipelines, resulting in a 46% reduction in end-to-end test cycles.
  • Spearheaded mobile OS platform testing migration, shrinking error reports by 42% within method.
  • Coordinated UAT (User Acceptance Testing) sessions, ensuring complete client buy-in for metric.
  • Facilitated defect retro meetings with stakeholders, reducing bug resolution time by 10%.

Affiliations

  • Society of Human Resource Management
  • International Association of Privacy Professionals (IAPP)
  • Project Management Institute
  • SeleniumHQ Contributing Member
  • Agile Testing Days Conference Attendee
  • Software Quality Engineering (SQE) Conference Attendee
  • Agile Alliance Membership
  • IEEE Computer Society Professional Member
  • Women in Technology International (WITI)
  • American Medical Informatics Association

Certifications

  • ISTQB Advanced Level Test Manager Certification
  • Google Certified Professional Cloud Architect
  • Automation Anywhere Advanced RPA Professional
  • Certified Public Accountant
  • Project Management Professional (PMP)
  • CompTIA Network+
  • Certified Jira Project Admin (C-JPA)
  • Certified DevOps Engineer - Professional
  • Microsoft Certified: Azure Developer Associate
  • CompTIA Security+

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