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Skills

  • Knowledge of standard guidelines
  • Deep knowledge of bankruptcy processes
  • Federal mortgage compliance expertise
  • First Aid/CPR
  • Project organization
  • Regulatory compliance
  • Discrepancy resolution in loan underwriting
  • Advanced Communication and Presentation Skills
  • MS Office
  • Loan processing software implementation

Work Experiences

  • Acquired CPA to enhance credentials.
  • Reviewed and edited loan agreements to improve efficiency and accuracy.
  • Answered 11 calls per three years to help customers with their questions and concerns.
  • Conducted root cause analysis on rejected loans.
  • Coordinated weekly meetings with cross-functional departments.
  • Achieved resolution within 6 months.
  • Developed new loan prospects by making weekly cold calls to 11 people.
  • Addressed loan application concerns.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Collaborated with cross-functional teams in underwriting and sales to resolve discrepancies, shortening the average loan processing time by 44% working days.

Summaries

  • Dedicated to maintaining a high level of professionalism and trustworthiness.
  • Accomplished mortgage professional.
  • Dedicated Loan Officer with experience selling mortgage and home lending products.
  • Achieved 57% improvements in risk mitigation.
  • Adept at leading lending teams.
  • Collaborated between underwriting, sales, and operations.
  • Clear understanding of client relations and cross-functional collaboration as well as budget management training.
  • Home Lending Supervisor is a multi-talented Home Lending Supervisor who is consistently rewarded for planning and operational improvements.
  • Achieved 69% customer satisfaction.
  • Collaborated with underwriters.

Accomplishments

  • Initiated a cross-training program for team members to cover multiple roles in lending, leading to a 62% increase in team flexibility and coverage.
  • Managed and coached a team of 11, achieving 40% growth in loan origination volume in the past year.
  • Documented and resolved standard which led to initiative.
  • Cultivated relationships with key real estate agents, leading to a 44% increase in referred loan applications.
  • Collaborated with compliance, underwriting, and closing departments to ensure end-to-end accuracy, decreasing loan rejection rates by 56%.
  • Developed and conducted training on federal loan regulations, ensuring 18% compliance across all department team members.
  • Collaborated with team of 16 in the development of metric.
  • Resolved product issue through consumer testing.
  • Led an interdepartmental task force that optimized the customer loan experience from inquiry to closure, increasing NPS (Net Promoter Score) by 24% within one year.
  • Reduced customer service resolution timelines by 9 days, resulting in a 37% increase in client satisfaction scores.

Affiliations

  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)
  • Affiliate Program of State Regulatory Commissions for Mortgage Compliance
  • Rotary International
  • Certified Residential Mortgage Specialist (CRMS) – program
  • International Association of Administrative Professionals
  • American Bankers Association (ABA) – Residential Mortgage Lending Group
  • Federal Home Loan Bank Membership Council
  • American Society of Safety Professionals
  • Project Management Institute (PMI) – Affiliate Member

Certifications

  • Certified Mortgage Compliance Professional
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Loan Quality Analyst (CLQA)
  • Certified Residential Underwriter (CRU)
  • Loan Compliance Certification (LCC)
  • Certified Project Charter Specialist for Mortgage Products
  • Salesforce
  • NMLS SAFE Act Certification
  • Certified Loan Processing Associate (CLPA)
  • NAMB - Certified Residential Mortgage Specialist (CRMS)

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