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Skills

  • Inventory management
  • Diversity and inclusion advocacy
  • Communications
  • Data analysis and reporting
  • Multitasking in fast-paced environments
  • Data visualization and presentation
  • Change Management
  • Enterprise Resource Planning (ERP) systems (ServiceNow)
  • Operational process improvement
  • Problem resolution

Work Experiences

  • Achieved $5 annual savings in overhead costs.
  • Collaborated with initiative customers to determine their needs and deliver method service.
  • Crafted detailed departmental reports, delivering critical operational insights to senior management that drove decisions influencing $12 in revenues.
  • Conducted detailed cost-benefit analysis for new operational projects.
  • Met with customers to assess market movements and resolve account issues.
  • Analyzed KPIs to determine underperforming processes and implemented corrective actions, improving output by 20%.
  • Transported ServiceNow to one year customer locations.
  • Looked for industry trends on social media and through online sources.
  • Boosted cross-functional collaboration by 19%.
  • Delivered security certificates to customers on behalf of companies.

Summaries

  • Excellent customer service, problem-solving, and multitasking skills aimed at ensuring compliance, maximizing satisfaction, and quickly resolving issues.
  • Achieved a 46% reduction in overstock.
  • Consistently drove reductions in error rates.
  • Manage high-value transactions between customers and businesses accurately.
  • Created impactful operational process improvements.
  • Strengths in quality assurance and stakeholder engagement backed up by Miscellaneous training.
  • Adept at leading logistics improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Designed strategic problem-solving frameworks for risk mitigation, reducing unforeseen delays by 17%.
  • Implemented risk assessment protocols that minimized potential disruptions, resulting in 11% fewer safety incidents.
  • Designed and delivered a comprehensive onboarding program for new hires, improving initial productivity by 54%.
  • Conducted detailed performance metric analysis and identified areas of improvement that boosted overall efficiency by 56%.
  • Developed and implemented risk management frameworks that decreased project delays by 49%.
  • Collaborated in the development of an automated tracking system, reducing manual reporting times by 10 hours per month.
  • Resolved product issue through consumer testing.
  • Collaborated with cross-departmental teams to forecast future logistics demands, improving resource allocation by 16%.
  • Established monitoring systems for performance metrics, ensuring real-time insights for finance and decreasing reaction time by 59%.
  • Led the development of corrective actions for high-risk processes, mitigating operational failures by 55% over three years.

Affiliations

  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Jaycees
  • Institute of Supply Chain Management (ISM)
  • Council for Quality and Leadership (CQL)
  • Council of Supply Chain Management Professionals (CSCMP)
  • Lean Enterprise Institute (LEI)
  • Risk and Insurance Management Society, Inc. (RIMS)
  • Society of Human Resource Management
  • Institute for Operations Research and the Management Sciences (INFORMS)

Certifications

  • Certified Public Accountant (CPA)
  • Lean Six Sigma Green Belt Certification – Harbor & Co.
  • Certified Professional in Supplier Diversity (CPSD) - Harbor & Co.
  • SHRM Certified Professional (SHRM-CP) - Beacon Labs
  • Certified Supply Chain Professional (CSCP) – Brightline
  • ISO 14001 Environmental Management Certification – Meridian
  • Certified Six Sigma Black Belt (CSSBB) - Ironclad Systems
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) - Cedar Works
  • Certified Operations Manager (COM) - Cedar Works
  • Salesforce

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