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Skills

  • Regulatory compliance
  • Game irregularity identification
  • Compliance with local and international gaming regulations
  • Personnel allocation for peak hours
  • High-stakes VIP service management
  • Discrepancy identification and resolution
  • Operational efficiency improvement
  • Business operations
  • Communications
  • MS Office

Work Experiences

  • Observed gamblers on the floor in order to identify cheaters by observing behaviors such as card counting and marking.
  • Achieved table utilization targets.
  • Consistently hit or exceeded operational targets, including customer satisfaction, table utilization, and revenue goals set by senior management for 2019.
  • Collaborated extensively with dealers and management to optimize game flow, which resulted in a 60% increase in hands per hour across the poker room.
  • Aligned procedures with new casino regulations.
  • Had an excellent attendance record and was always on time for work.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Applied internal auditing techniques.
  • Collaborated with metric customers to determine their needs and deliver procedure service.
  • Arranged and executed special poker events for category, resulting in an attendance increase of 22% and 8 in additional revenue.

Summaries

  • Based on demand analysis.
  • Analytical and collaborative Poker Supervisor.
  • Prepare and optimize schedules in order to meet guest expectations.
  • Gaming professional with a strong leadership background and a thorough understanding of related laws, best practices, and unauthorized behavior.
  • Costs were consistently reduced while profits were increased.
  • Balanced high-stakes customer service.
  • Collaborated with security teams.
  • Poker Supervisor expert with Miscellaneous experience of 10 years.
  • Aligned with casino guidelines.
  • Poker Supervisor with 18 years of successful cross-functional collaboration and process improvement experience.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Analyzed live game data to optimize table allocation, increasing game turnover rate by 62%.
  • Collaborated with marketing team to design and promote high-stakes poker tournaments, increasing player participation by 19%.
  • Monitored dealer performance metrics to decrease game interruptions and improve time-to-hand by 69% across all tables.
  • Managed performance reviews of 10 poker dealers, resulting in personalized development plans to improve skills and reduce game errors.
  • Collaborated with team of 9 in the development of system.
  • Collaborated closely with VIP hosts to manage high-stakes clients, improving satisfaction and increasing player retention by 83%.
  • Collaborated with casino surveillance team to identify and mitigate potential fraudulent poker activity, reducing financial loss by 68%.
  • Utilized Microsoft Excel to improve tasks related to employee scheduling, increasing staff efficiency and ensuring full coverage during rush periods.
  • Managed large-scale tournament setups, overseeing prize pool distribution and ensuring accurate payouts based on tournament rules.

Affiliations

  • Managed Poker Pits at framework
  • American Society of Safety Professionals
  • National Licensed Poker Operators Association
  • International Association of Administrative Professionals
  • World Poker Tour® Member
  • International Federation of Poker Members
  • American Gaming Association
  • Attendee of Casino Operations & Security Summit 2015
  • World Series of Poker (WSOP) Association
  • Poker Tournament Directors Association (TDA)

Certifications

  • Certified Fraud Examiner (CFE) - Association of Certified Fraud Examiners, 2019
  • Apple Certified Associate (ACA)
  • Certified Gaming Supervisor – program or framework
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • Poker Tournament Director’s Association (TDA) Certification – Meridian, 2019
  • Cardroom Industry Compliance Coursework (CICC) – process, 2020
  • Salesforce
  • Certified Public Accountant
  • Occupational Health and Safety for Casino Operations – framework, 2017

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