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Skills

  • Supervision
  • Communications
  • Cross-department coordination
  • Client confidentiality protocols
  • Digital Filing Systems Implementation
  • MS Office
  • Laboratory Workflow Efficiency
  • Microsoft Office Suite Asana
  • First Aid/CPR
  • Medical Form Customization (Workday)

Work Experiences

  • Coordinated external vendor deliveries for lab supplies and communicated with suppliers, cutting downtime during critical tests by 47% hours.
  • Created an expedited tracking system for lab orders.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.
  • Contributed to informed decision-making.
  • By maintaining a filing system for both in-house and discharged residents, I was able to facilitate organized record retrieval and access.
  • Achieved a 35% satisfaction rating.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Addressed patient queries.
  • Designed an office backup system for electronic patient records, preventing loss of data during power outages and ensuring 16% data integrity.

Summaries

  • Achieved a 56% improvement in sample processing times.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 26% reduction in delays and administrative issues.
  • Lab Secretary is a well-organized Lab Secretary who is well-versed in healthcare processes and administrative requirements.
  • Accomplished Lab Secretary with a commitment to accuracy and efficiency in lab result management. Implemented procedural changes that allowed for a 57% improvement in sample processing times, leading to faster patient diagnoses.
  • Accomplished Lab Secretary with expertise in maintaining confidential medical records, task delegation, and lab report filing. Reduced administrative errors by 29% through structured workflow improvements and adherence to HIPAA protocols.
  • Costs were consistently reduced while profits were increased.
  • Within Miscellaneous, senior Lab Secretary and outstanding performer in quality assurance and vendor management.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • With over 4 years of experience in the system industry, I am committed to organization and collaboration.

Accomplishments

  • Reduced administrative processing time during lab test requests by 82% through work process redesigns.
  • Managed patient follow-up calls, bringing no-shows to under 5% and boosting patient retention.
  • Documented and resolved procedure which led to method.
  • Provided training and support to lab staff on compliant, secure use of patient record management systems, helping maintain full regulatory adherence.
  • Managed office schedules for 8 lab technicians, ensuring adherence to both lab priorities and patient needs without overtime costs.
  • Introduced digital filing systems for patient records, cutting document retrieval times by 56%.
  • Enhanced systems used for medical records retrieval and submission, cutting report-related delays by method.
  • Streamlined lab scheduling operations using Workday, resulting in a 78% improvement in patient appointment compliance.
  • Trained new administrative staff in lab-specific processes, leading to 13 fewer data entry errors across the department.
  • Collaborated with laboratory staff to ensure HIPAA compliance during performance reporting, avoiding any potential fines.

Affiliations

  • National Association of Social Workers
  • Lions Club
  • Association of Medical Secretaries, Practice Managers, Administrators, and Receptionists (AMSPAR)
  • Jaycees
  • HIMSS (Healthcare Information and Management Systems Society)
  • American Association of Health Information Management (AHIMA)
  • International Federation of Biomedical Laboratory Science (IFBLS)
  • American Academy of Professional Coders (AAPC)
  • American Association for Laboratory Animal Science (AALAS)
  • American Healthcare Documentation Professionals Group (AHDI)

Certifications

  • CompTIA A+ Technician
  • Health Information Technology (HIT) Certification
  • Certified Document Control Professional (CDCP)
  • Certified Healthcare Administrative Professional (cHAP)
  • Certificate in Medical Office Procedures
  • Microsoft Certified Systems Engineer (MCSE)
  • Registered Health Information Technician (RHIT)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Laboratory Compliance Professional (CLCP)
  • Apple Certified Associate (ACA)

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