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Skills

  • Client account management
  • Scheduling
  • Budget development
  • Supervision
  • Budgeting and financial oversight for IT projects
  • Process improvement
  • Project organization
  • Organization
  • Employee scheduling
  • Inventory management

Work Experiences

  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $14.
  • Employees were delegated process daily tasks, which streamlined daily progress and efficiency.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 14%.
  • Kept the standard workspace clean and organized by working closely with employees to systemize tasks.
  • Worked directly with management, Vice President of Technology Servicess, and the metric department to brainstorm, discuss strategy, and mitigate initiative issues.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.
  • Increased revenue while also effectively targeting new markets by executing stakeholder engagement and team leadership.
  • Kept track of 10 employees' daily activities and devised plans to address issues that resulted in standard.

Summaries

  • Accomplished leader with expertise in cloud migration projects, modernizing company's tech stack with scalable, flexible infrastructure to reduce annual costs by 76%.
  • Expertise in technology and product development.
  • Accomplished Vice President of Technology Services known for championing industry-leading SLA management practices and improving customer retention by 44% with tailored CRM strategies.
  • Professional with exceptional sales, workflow optimization, and vendor management abilities.
  • Vice President of Technology Services who is forward-thinking and knows a lot about risk assessment.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.
  • Dedicated to providing excellent initiative services and efficient conflict resolution.
  • Accomplished in IT governance redesign.
  • Offering process improvement and quality assurance, meticulous leader and strategic planner with broad managerial acumen.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Managed and directed an initiative to move 7 on-premise applications to a cloud environment, reducing costs by $243,000 annually.
  • Restructured IT service desk operations, reducing incident resolution time by 27% and improving SLA compliance rate.
  • Architected a hybrid cloud solution that balanced cost savings and performance, improving system uptime by 60%.
  • Collaborated with team of 6 in the development of process.
  • Facilitated end-to-end digital transformation project, modernizing business processes and improving operational efficiency by 69%.
  • Successfully managed IT budget of $88,000, consistently delivering projects 60% under budget across multiple fiscal years.
  • Designed and led IT training seminars covering 10 departments and increasing employee tech literacy by 60%.
  • Resolved product issue through consumer testing.
  • Implemented advanced data analytics tools to support real-time decision making, increasing revenue growth by 20% for 2020.
  • Implemented cloud infrastructure on AWS, facilitating 10% faster time to market for new products and services.

Affiliations

  • ISACA – Information Systems Audit and Control Association
  • Association of Information Technology Professionals
  • International Institute for IT and Business Transformation (IITB)
  • TechCouncil of North America
  • Cloud Native Computing Foundation (CNCF)
  • Chartered Institute for IT (BCS)
  • Jaycees
  • IEEE Computer Society
  • American Marketing Association
  • Agile Alliance

Certifications

  • First Aid/CPR Certified
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Agile Leadership (CAL1)
  • Certified Chief Information Security Officer (CCISO)
  • PRINCE2 Practitioner Certification
  • Certified Government Chief Information Officer (CGCIO)
  • Executive Certificate in IT Leadership framework
  • Certified Cloud Practitioner (CCP)

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