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Skills

  • MS Office
  • Organization
  • Regulatory compliance
  • Process improvement
  • Effective leader
  • Disaster Recovery Planning
  • Communications
  • Business Process Automation
  • Negotiation skills
  • System equipment

Work Experiences

  • Increased profits by 2% in one year through a restructure of the business line.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Upheld high leadership standards for employees, consistently leading by example to achieve best-in-class metric results.
  • Achieved $18 in efficiency savings.
  • Created and implemented a high-quality work environment that was measured by employee satisfaction.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Achieved Excellence Award for delivering outstanding service transformation by restructuring service desks across Seattle.
  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $14.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Created and implemented new policies to increase productivity and lower overall procedure costs.

Summaries

  • Well-versed in data analysis and a stickler for deadlines.
  • Veteran Vice President of Technology Services with exceptional cross-functional collaboration and process improvement abilities.
  • With 17 years of customer service experience, Vice President of Technology Services is insightful.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • With 13 years of experience planning, leading, and improving vendor management functions, I am an enthusiastic leader.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • To drive improvements, launched and optimized focused on motivating employees and working with a variety of personality types.
  • Expertise in technology and product development.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.

Accomplishments

  • Achieved 38% savings on vendor contracts while improving overall service quality through rigorous contract renegotiation processes.
  • Headed the organization's initiative to secure ISO Six Sigma, enhancing our attractiveness to Miscellaneous clients and expanding market access.
  • Led evaluation and adoption of cloud platforms like Azure and GCP that cut infrastructure costs by 15% while boosting scalability.
  • Architected a hybrid cloud solution that balanced cost savings and performance, improving system uptime by 60%.
  • Documented and resolved method which led to category.
  • Facilitated end-to-end digital transformation project, modernizing business processes and improving operational efficiency by 69%.
  • Designed and rolled out an organization-wide cybersecurity strategy, resulting in a 48% reduction in security incidents over two years.
  • Reduced system downtime by 34% through predictive maintenance based on AI-driven monitoring tools.
  • Implemented advanced data analytics tools to support real-time decision making, increasing revenue growth by 20% for 2020.
  • Led large-scale cloud migration project, transitioning 8 legacy applications to QuickBooks, reducing operating costs by 71%.

Affiliations

  • American Medical Informatics Association
  • American Management Association (AMA)
  • National Association of Social Workers
  • International Association of Business Analysts (IIBA)
  • International Association of Administrative Professionals
  • Lions Club
  • DevOps Institute
  • Project Management Institute (PMI)
  • Open Group Professional Certification Program
  • Society of Human Resource Management

Certifications

  • Google Cloud Professional Cloud Architect
  • ISO/IEC 27001 Lead Auditor
  • IT Service Management (ITSM) Certification
  • Certified Cloud Practitioner (CCP)
  • CompTIA Network+
  • Certified Ethical Hacker (CEH)
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Certified Agile Leadership (CAL1)
  • Certified Business Process Management Professional (CBPP)
  • Certified in Risk and Information Systems Control (CRISC)

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