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Skills

  • Service Quality Improvement
  • Damage assessment and repair planning
  • Regulatory compliance
  • Supervision
  • Accident-related downtime minimization
  • Team building
  • Performance Tracking and Reporting
  • Communications
  • Project prioritization in a fast-paced environment
  • MS Office

Work Experiences

  • With ongoing training and close employee mentoring for new and less experienced team members, I was able to close knowledge gaps.
  • Created in-house marketing campaigns.
  • Created in-house marketing campaigns that led to a 61% growth in online reviews and a significant increase in local brand awareness.
  • Achieved a 51% reduction in accident-related downtime.
  • Achieved savings of $10 during 2018.
  • Decreased equipment downtime by 81%.
  • Cut accounts receivable time by 2 days.
  • Achieved a 35% repeat customer rate.
  • Collaborated with HR and legal teams to resolve personnel disputes and manage employee relations with a resolution rate of 48%.
  • Coordinated the training and certification of technicians in OSHA, enhancing shop competitiveness and reducing customer complaints by 52%.

Summaries

  • Adept at leading cross-functional teams.
  • Experienced Collision Shop Manager with proven safety management and performance optimization skills gained in category environments.
  • Contributed to a 58% increase in shop productivity.
  • Aligned performance with financial goals.
  • Hardworking and conscientious when it comes to developing and enforcing maintenance schedules.
  • Achieved a 36% increase in Customer Satisfaction Index (CSI) for repairs.
  • Completed over 10 repairs monthly.
  • Committed to customer satisfaction.
  • Achieved faster repair cycle times.
  • Achieved annual savings of $2.

Accomplishments

  • Established supplier contracts that reduced parts procurement costs by 78%, enhancing shop profitability.
  • Enhanced customer retention rates by introducing a loyalty program, increasing repeat business by 44% over 2024.
  • Boosted gross revenue by 38% by integrating additional services such as budget management, attracting a new client demographic.
  • Implemented a customer satisfaction survey process that resulted in a 40% increase in positive feedback by identifying key areas for service improvement.
  • Resolved product issue through consumer testing.
  • Led shop expansion efforts by collaborating with vendors to acquire advanced technology, increasing repair capacity by 31%.
  • Achieved CPA certification for the shop, ensuring compliance with industry standards and boosting customer trust.
  • Implemented a quality control process that decreased repair rework by 38%, improving profitability and reputation for excellence.
  • Developed and maintained key performance reports, ensuring accountability and tracking shop efficiency metrics, hitting 84% of performance targets regularly.
  • Led a team of 18 technicians and ensured timely vehicle repairs, consistently meeting 74% turnaround time improvement goal.

Affiliations

  • Automotive Training Institute (ATI) Member
  • Automotive Service Association (ASA)
  • International Association of Administrative Professionals
  • OEM Certified Collision Repair Network
  • Collision Repair Operations Benchmarking Group
  • Lions Club
  • CertifiedFirst Network
  • I-CAR — Inter-Industry Conference on Auto Collision Repair
  • Paintless Dent Repair (PDR) Nation Member
  • Collision Safety Consultants

Certifications

  • Collision Repair Industry Professional (CRIP) Certification
  • Master Collision Repair & Refinish Technician (ASE)
  • CERT Program Training (Community Emergency Response Team) – 2017
  • Hybrid and Electric Vehicle Safety Training Certification
  • Certified Collision Administrator - Automotive Management Institute (AMI)
  • I-CAR Platinum Individual Recognition
  • I-CAR Welding Training & Certification - Steel Structural Technician
  • Parts & Inventory Management Certification – SAP
  • Tech-Cor Certified Estimator
  • Global Leadership Certification – Beacon Labs

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