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Skills

  • Conflict resolution with customers and stakeholders
  • Cycle time reduction strategies
  • Budgets
  • Customer retention strategies
  • Problem resolution
  • Service Quality Improvement
  • Inventory control and cost reduction
  • Cross-training programs for technicians
  • Effective communication with diverse teams
  • Relationship development

Work Experiences

  • Achieved results over 4 years.
  • Improved maintenance employee training programs were implemented by me.
  • Was in charge of new employee training, licensing, and vehicle inspections.
  • Created accurate repair estimates.
  • Collaborated with HR and legal teams to resolve personnel disputes and manage employee relations with a resolution rate of 48%.
  • Conducted quarterly performance reviews.
  • Kept track of safety compliance in order to maintain high standards and keep team members safe.
  • With ongoing training and close employee mentoring for new and less experienced team members, I was able to close knowledge gaps.
  • Decreased equipment downtime by 81%.
  • Designed and implemented a maintenance program to improve operational efficiency and minimize downtime.

Summaries

  • Achieved repair cycle times under 7 days.
  • Boosted repair estimate approval rates by 79%.
  • Addressed customer concerns swiftly and professionally.
  • Coordinate resources and personnel to meet any demand.
  • Accomplished in fostering a safety-first culture, reducing accident-related downtime and increasing overall operational safety by 38%.
  • Costs were consistently reduced while profits were increased.
  • Committed to improving workplace safety and reducing risks through improved safety training.
  • Collision Shop Manager with 7 years of successful team leadership and budget management experience.
  • Achieved a 36% increase in Customer Satisfaction Index (CSI) for repairs.
  • Consistently expanded shop capabilities by cross-training staff, allowing for increased repair flexibility and greater customer service options.

Accomplishments

  • Monitored and analyzed weekly financial reports, keeping the shop within 76% of its operational budget while exceeding revenue targets.
  • Led a team of 18 technicians and ensured timely vehicle repairs, consistently meeting 74% turnaround time improvement goal.
  • Established supplier contracts that reduced parts procurement costs by 78%, enhancing shop profitability.
  • Collaborated with team of 7 in the development of framework.
  • Reduced shop waste and increased operational efficiency by implementing lean repair processes, cutting material waste by 41%.
  • Drove down repair cycle times by introducing cross-training for technicians, diversifying skills and increasing productivity by 29%.
  • Developed a predictive maintenance schedule that minimized unexpected vehicle downtime and improved fleet reliability at a savings of $3 during 2021.
  • Led shop expansion efforts by collaborating with vendors to acquire advanced technology, increasing repair capacity by 31%.
  • Managed a shop budget of $12, consistently staying within 65% of monthly targets through careful cost control and expense monitoring.
  • Achieved CPA certification for the shop, ensuring compliance with industry standards and boosting customer trust.

Affiliations

  • ASE (Automotive Service Excellence) Certification in Collision Repair
  • Collision Repair Operations Benchmarking Group
  • Certified Collision Centers Network
  • Automotive Service Association (ASA)
  • Collision Repair Education Foundation (CREF)
  • Automotive Training Institute (ATI) Member
  • Association for Supply Chain Management (APICS)
  • Women’s Industry Network (WIN) for Collision Repair
  • Automotive Lift Institute (ALI) Member Certification
  • Worldwide Automotive Collision Repair Network

Certifications

  • Automotive Service Excellence (ASE) Collision Repair & Refinish Certification
  • Certified Collision Administrator - Automotive Management Institute (AMI)
  • Repair Planning Best Practices Program – I-CAR
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • Certified in Electrical Family High-Voltage Safety Procedures
  • Google Certified Professional Cloud Architect
  • CCC ONE Estimating Certification
  • Aluminum and Structural Damage Repair Certification - standard
  • Certified Public Accountant

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