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Skills

  • Food Service Standards Compliance
  • Workforce scheduling
  • Organization
  • Customer service
  • Kitchen staff coordination
  • Budget management and oversight
  • Inventory controls
  • Team building
  • Continuous Improvement Initiatives
  • Operational improvement

Work Experiences

  • Achieved higher ratings on method.
  • Accurately tracked up to $7 in transactions.
  • Created a weekly FOH staff schedule.
  • Oversaw a team of skilled kitchen workers who prepared and served meals.
  • Created a weekly FOH staff schedule for 13 employees, ensuring proper coverage for all service times and minimizing staff shortages.
  • Addressed service gaps.
  • Identified operational flaws and took corrective action to address procedure and process concerns while also facilitating category.
  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.
  • Was in charge of the grill, stove, and oven, as well as cleaning all of the equipment after each shift.
  • Conducted customer service workshops that improved NPS (Net Promoter Score) by 9 points over a period of three years.

Summaries

  • Encourages employees to go above and beyond for customers in high-volume settings while maintaining high quality and cost control.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Great multitasker with metric management training and extensive food service experience.
  • Achieved annual savings of $3.
  • Accomplished leader with a proven track record of improving customer satisfaction metrics and repeat business by strategically improving training programs.
  • Accomplished leader with a proven track record.
  • Achieved service standardization.
  • Maintains a clean and sanitary environment throughout the facility while managing inventory and preventing waste.
  • Achieved highly efficient service operations.
  • With Salesforce training, I am knowledgeable about procedure management.

Accomplishments

  • Facilitated daily team communication across FOH and BOH, improving service time by 16% and reducing errors in order processing.
  • Resolved product issue through consumer testing.
  • Reduced bar inventory shrinkage by 18% through optimized stock control and real-time inventory monitoring.
  • Planned and hosted 2 fundraising or private dining events on average per month, consistently exceeding revenue expectations.
  • Consistently exceeded monthly customer satisfaction targets by focusing on personalizing guest interactions and resolving complaints on the spot.
  • Handled and resolved an average of 4 customer complaints per shift, contributing to a 15% improvement in retention rate.
  • Directed onboarding and ongoing training for FOH staff, contributing to a 57% reduction in customer complaints over 18 months.
  • Led FOH initiative to improve customer wait times, achieving a reduction of 3 minutes per order and increasing overall table turnover.
  • Partnered with marketing to launch seasonal menu items, resulting in a 37% increase in special promotion sales over two years.
  • Standardized opening and closing checklists, reducing audit discrepancies by 15% and improving cleanliness and readiness scores.

Affiliations

  • Professional Waitstaff and Server Leadership Association
  • Foodservice Management Professional (FMP) Certification
  • Global Hospitality Certification (GHC)
  • Jaycees
  • Lions Club
  • Women's Foodservice Forum (WFF)
  • Frontline Leader FT (Food and Technology) Program
  • International Food Safety Council (IFSC)
  • Association for Healthcare Foodservice
  • National Association of Catering Executives (NACE)

Certifications

  • Certified Trainer for Service Excellence - Summit Group
  • Project Management Professional (PMP)
  • Hospitality Health & Safety (HHS) Certification - Austin
  • Allergen Awareness Training - Beacon Labs
  • Bar Smarts Spirits Certification - Cedar Works
  • Cisco Certified Internetwork Expert (CCIE)
  • Safe Staff Food Handler - Raleigh
  • Google Certified Professional Cloud Architect
  • Certified in Food Allergen Awareness - Georgia
  • CompTIA Network+

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