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Skills

  • CRM System Optimization
  • Customer Relationship Management (CRM)
  • Systems and software programs
  • Cross-department collaboration
  • Promotional event coordination
  • Market segmentation & positioning
  • Customer journey personalization
  • Customer satisfaction improvement
  • Account management
  • Real estate market analysis

Work Experiences

  • Made recommendations to improve brand effectiveness and product benefits, which resulted in 18 long-term accounts being secured in two years.
  • Kept track of the performance of the sales team, analyzed sales data, and reported findings to the area managers.
  • Worked to resolve issues with high-profile customers in order to maintain relationships and increase the number of repeat customers.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Organized sales meetings for the staff to talk about development strategy, best practices, and process improvements.
  • Averaged 5 sales calls closed each quarter.
  • Evaluated the individual and team performance of each location, analyzing data trends to determine the best methods for increasing sales.
  • Increased sales revenues to $14 for process services by utilizing effective negotiating skills.
  • Kept track of customer purchasing patterns, market conditions, and competitor actions in order to adjust strategies and meet sales targets.
  • Worked with internal teams and suppliers to assess costs in relation to expected market price points and create structures to meet profit goals.

Summaries

  • Achieved a 36% reduction in delivery timelines for new home buyers.
  • Accomplished results within 12 months.
  • Achieved a 72% increase in sales.
  • Accomplished in turning underperforming regions into lucrative markets, demonstrated by a 74% uptick in sales revenue over 9 months.
  • Strict New Home Sales Manager with program supervisory experience of 18 years.
  • Achieved consistent repeat business.
  • Achieved 65% of monthly targets.
  • Achieved a 78% uptick in customer engagement.
  • Successful New Home Sales Manager with a passion for leading sales teams to new heights in revenue.
  • Achieved a 22% improvement in conversion rates.

Accomplishments

  • Built and led a sales training program that elevated the team's understanding of critical sales metrics and resulted in a 32% performance increase.
  • Managed the successful completion and closing of 4 homes on average per year while consistently earning high client satisfaction ratings.
  • Documented and resolved framework which led to program.
  • Established a referral network with local real estate agents, increasing external referrals by 68% within the first 15 months.
  • Introduced a post-sale feedback loop that enhanced client relationships and satisfaction by 75%, ultimately reducing client complaints.
  • Resolved product issue through consumer testing.
  • Partnered with marketing and tech teams to launch a new mobile app, increasing client engagement and generating 5 new leads in 8 weeks.
  • Reduced the contract cancellation rate by 24% by creating a dedicated post-sale support team and personalized client communication protocols.
  • Collaborated with design teams to improve customer-facing marketing materials, contributing to a 68% increase in client retention.
  • Created a cross-functional communication strategy between design, sales, and construction, streamlining the customer onboarding process and reducing errors by 30%.

Affiliations

  • Leadership in Energy and Environmental Design Accredited Professional (LEED AP)
  • Chicago Real Estate Investor Association (REIA)
  • Co-Chair of Local Home & Garden Show Event Planning Committee
  • Council of Residential Specialists (CRS) Certification
  • Affiliate membership with program Board of Realtors
  • Rotary International
  • American Society of Real Estate Counselors (ASREC)
  • National Association of Realtors (NAR)
  • Jaycees
  • Freemason

Certifications

  • CompTIA Network+
  • Certified New Home Sales Professional (CSP) by National Association of Home Builders (NAHB)
  • Real Estate Broker License (State-Specific) from standard
  • Residential Real Estate Risk Management Certification
  • Real Estate Continuing Education Certificate from program
  • CompTIA A+ Technician
  • New Home Construction Certification (NHCC) by Real Estate Business Institute
  • Certified Public Accountant (CPA)
  • Accredited Buyer’s Representative (ABR) by National Association of Realtors (NAR)
  • Certified Real Estate Team Specialist (C-RETS) by National Association of Realtors

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