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Skills

  • Relationship development
  • Compliance protocol development
  • Project organization
  • Business operations
  • Business Risk Prioritization
  • Customer communication
  • Incident Response Improvement
  • Problem resolution
  • Supervision
  • Process improvement

Work Experiences

  • Achieved a 37% improvement in insurance claim accuracy by leading the overhaul of the company's risk reporting systems.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 26% reduction in data breaches.
  • Read and comprehended the financial documentation for program, system, and metric.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Collaborated with category customers to determine their needs and deliver program service.
  • Chaired the Risk & Governance Committee.
  • Achieved a 34% reduction in fraudulent transactions.
  • Achieved $6 in annual cost savings.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Assess merchant portfolio batches in a meticulous and methodical manner each day.
  • Director known for building quantitative risk assessment models.
  • Advisor to the executive board, providing risk insights for international expansions, ensuring seamless market entry into Raleigh by mitigating regulatory challenges.
  • Avoided fines exceeding $9 over a two years.
  • Detail-oriented Director of Risk Management with a focus on regulatory compliance, ensuring full adherence to initiative, avoiding fines exceeding $3 over a three years.
  • Clear understanding of data analysis and risk assessment as well as performance reporting training.
  • Adept in insurance risk analysis.
  • Director known for building and managing quantitative risk assessment models, helping organizations anticipate emerging risks and taking proactive mitigation measures.
  • Centralized risk data analysis.
  • Excellent documentation and reporting abilities.

Accomplishments

  • Directed the successful implementation of a company-wide risk management strategy, reducing exposure to program by 31% within three years.
  • Led development of a risk dashboard using HubSpot, which enabled leadership to track real-time risk indicators and make informed decisions.
  • Streamlined the incident management process, reducing the mean time to resolve (MTTR) for high-priority risks by three years.
  • Conducted annual reviews of risk management policies, leading to a 70% improvement in response readiness for cybersecurity incidents.
  • Served as the primary liaison between the company and regulatory authorities, maintaining method of continuous compliance with category.
  • Negotiated insurance policies and coverage to reduce premiums by 25% while closing existing gaps in corporate risk exposure coverage.
  • Redesigned insurance risk portfolios, optimizing coverage efficiency and reducing unnecessary premiums by 11 annually.
  • Collaborated cross-functionally to launch a risk culture initiative across 2 regions, resulting in improved risk awareness and proactive response rates by 71%.
  • Decreased overall exposure to market volatility by developing scenario analysis strategies and reducing risk by 43% over 7 quarters.
  • Partnered with HR to develop and deliver risk awareness training, improving employee risk management proficiency scores by 69% over 6 months.

Affiliations

  • International Association of Financial Engineers – Financial Risk Analyst
  • Toastmasters
  • Society of Women Engineers
  • International Compliance Association (ICA)
  • Rotary International
  • Association of Information Technology Professionals
  • International Risk Governance Council (IRGC) – Contributor to Risk Governance Frameworks
  • National Association of Corporate Directors (NACD) – program Attendee
  • Society for Corporate Governance – Contributor to Risk Management Committees
  • Legal Aid Society – Pro Bono Counsel for Legal Risk Management in Corporate Compliance

Certifications

  • Certified Global Risk Leader (CGRL)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Operational Risk Management Certificate (ORMC)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Internal Auditor (CIA)
  • Certified Fraud Examiner (CFE)
  • Business Continuity Certified Planner (BCCP)

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