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Skills

  • First Aid/CPR
  • Team collaboration
  • Knowledgeable in SAP
  • Project organization
  • Collaboration with external partners
  • Community resource coordination
  • Workflow Optimization
  • CCTV
  • Invoice generation
  • Client needs assessment

Work Experiences

  • Learned process improvement and strategic planning to help with office needs.
  • Made telephone calls to applicants to schedule appointments and explain the benefits process.
  • Collaborated with healthcare providers.
  • Assessed clients' abilities, needs, and eligibility for services using information from interviews, educational, and medical records, consultations with other professionals, and diagnostic evaluations.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Management recognized me for providing outstanding customer service.
  • Looked at the criteria for various aid programs to see if different applicants were eligible.
  • Achieved timely benefit issuance.
  • Clarified complex eligibility guidelines.

Summaries

  • Bridged gaps between clients and government programs.
  • Method and initiative have a proven track record.
  • Strategic thinker with expertise in client relations.
  • Student pursuing a Customer Service degree who is eager to contribute developed knowledge in the role of Public Assistance Eligibility Specialist.
  • Sharp Eligibility Specialist with experience in managing and determining eligibility for individuals and groups.
  • Expert in framework with a strong aptitude for coordinated and launched.
  • Analyzed complex data for regulatory compliance.
  • Public Assistance Eligibility Specialist is a hardworking and dependable Public Assistance Eligibility Specialist who excels at client relations and cross-functional collaboration.
  • Adhered to relevant regulatory standards.
  • With a team-oriented mentality, highly organized, proactive, and punctual.

Accomplishments

  • Took initiative to build relationships with external partners, increasing inter-agency communication and expedited processing of proof forms by 46%.
  • Established a quality assurance system for public assistance intake reviews, driving down processing errors by 37% and increasing service delivery speed.
  • Managed the compilation and analysis of applicant data, increasing department compliance with federal, state, and local regulations by 74%.
  • Collaborated with the IT department to introduce an automated system for tracking benefit applications, reducing manual errors by 72%.
  • Worked closely with leadership to analyze welfare reform policy changes, ensuring all changes were implemented with minimal disruptions to client services.
  • Initiated a client follow-up process that reduced pending application cases by 20% and enhanced the efficiency of the benefits approval process.
  • Trained 3 new hires in public assistance regulations, improving the team’s accuracy in determining eligibility by 63%.
  • Decorated for exceptional service for accurately handling high-risk cases and reducing appeals in denied applications by 20%.
  • Responded to 17 client inquiries weekly, clarifying complex eligibility issues and ensuring that each case met program guidelines.
  • Fostered partnerships with community organizations, resulting in a 58% increase in outreach to underserved populations.

Affiliations

  • Participant in state-level training through the Colorado Association of Public Assistance Eligibility Workers on household income verification methods.
  • Collaborated with the Association of Public Human Services IT Executives, staying informed on technological advancements in service delivery.
  • Recipient of the Denver Public Sector Efficiency Award for innovations in case file management and benefit calculation.
  • Affiliated with the National Council on Aging’s Benefits Access Programs, focusing on services that support elderly populations.
  • Member of the International Association for Material and Document Compliance, ensuring accuracy in record management policies.
  • Membership in the Medicaid and CHIP Advisory Partnerships, enhancing knowledge regarding state-level healthcare and benefits eligibility.
  • Certified by the Association of Benefit Processors in time-reduction strategies for high-volume case reviews.
  • Advanced certification in Application Processing and Workflow Efficiency through the Public Assistance Professionals Association.
  • Professional membership with the National Conference of State Legislatures, focused on legislative impacts on public assistance policies.
  • Participant in the Institute for Public Assistance Policy Development (IPAPD), staying current with evolving state and federal regulations.

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Accredited Public Service Case Manager (APSCM) - Meridian
  • ServSafe
  • Conflict Resolution Specialist Certification for Public Sector (CRS-PS) - Brightline
  • Apple Certified Associate (ACA)
  • Certified Protection Officer (CPO) - International Foundation for Protection Officers (IFPO)
  • Certification in Medicaid Eligibility - Massachusetts
  • Certified Health Insurance Enrollment Specialist (CHIES) - initiative
  • Social Services Designee (SSD) - National Association of Social Workers (NASW)
  • Certification in Medicaid and CHIP Eligibility - system

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