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Skills

  • Business continuity planning
  • RFI Scanners
  • SQL database
  • Communications
  • Process improvement
  • ISO-9100 standards
  • Supervision
  • Relationship development
  • Business operations
  • Analytical software (SAS/SPSS/R)

Work Experiences

  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Audited and streamlined existing workflows, achieving a cost reduction of $16 by eliminating redundant processes.
  • Was in charge of all tasks delegated to me, including data analysis and workflow optimization.
  • Learned client relations and strategic planning to help with office needs.
  • Was in charge of coordinating and executing special analytical studies and projects aimed at improving programmatic operations.
  • Achieved a 19% increase in operational output.
  • Audited existing workflows.
  • Collaborated with the IT department to design a user-friendly ticketing system that reduced response time by 17%.
  • Aligned SLAs with evolving client requirements.

Summaries

  • Achieved improvements over 6 months.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Client relations Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Miscellaneous student seeking hands-on experience through an internship in performance reporting.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Achieved SLA adherence improvement over 2023.
  • Senior Operations Support Analyst is a hardworking and dependable Senior Operations Support Analyst who excels at process improvement and strategic planning.
  • Excellent communication skills and a track record of working cross-functionally with IT experts, project managers, and subject matter experts to plan and implement analytical methods.
  • Achieved a 64% reduction in recovery time.
  • Quality assurance in initiative settings and team leadership in budget management settings.

Accomplishments

  • Refined incident management procedures, leading to a 16 hours mean time to recovery improvement and delivering more effective issue resolution.
  • Proactively monitored and maintained business continuity plans, ensuring zero disruption across critical operations during program for 9 consecutive years.
  • Improved system resource allocation by 54% through a real-time data-driven approach to task scheduling and optimization.
  • Implemented a third-party SaaS monitoring solution to improve SLA compliance, reducing service downtime by 22%.
  • Standardized vendor management protocols, improving compliance and achieving a 84% reduction in procurement lead times.
  • Negotiated vendor contracts leading to a 63% reduction in supply chain costs without compromising quality or service levels.
  • Collaborated with cross-functional teams to develop a real-time performance tracking system, increasing operational visibility and improving key performance metrics by 55%.
  • Introduced a knowledge-sharing platform for troubleshooting common issues, decreasing escalations by 32% and cutting wait times significantly.
  • Optimized forecasting models, ensuring resource availability for 6 concurrent projects, which resulted in a 72% reduction in operational backlog.
  • Drove a cross-functional initiative to automate manual reporting processes, reducing reporting cycle times by 15% and freeing up 2 hours of analyst capacity.

Affiliations

  • Member, Institute of Operations Management (IoM) process
  • Volunteer Mentor, Junior Analyst Outreach Program, providing guidance to aspiring operations analysts
  • Presenter, Annual Dashboard Design Conference, 2017, showcasing systems that reduce decision-making lag-time
  • Participant, Customer Experience Professionals Association (CXPA) Global Conference, 2020 Edition
  • Certified Member, International Association for Six Sigma Certification (IASSC), Certified method
  • Co-Founder, Internal Business Process Reengineering Collective, Lakeside Partners, fostering operational excellence
  • Event Coordinator, Corporate Incident Management Training Week, designed simulation for fast-track operational responses
  • Certified Member, Business Process Improvement Group, focusing on reducing redundancies and maximizing output
  • Attendee, Incident Management & Automation Systems Workshop, 2021, discussing advancements in system response times
  • Affiliate, Association for Operations Management (APICS), participation in webinars on inventory and workflow management

Certifications

  • Apple Certified Associate (ACA)
  • ITIL Foundation Certification
  • Association for Project Management (APM)
  • Certified Professional in Supply Management (CPSM)
  • SAP Certified Application Associate
  • Certified Public Accountant (CPA)
  • American Academy of Financial Management (AAFM)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • APMG International Change Management Certification
  • Certified Help Desk Manager (CHDM)

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