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Skills

  • Customer engagement techniques
  • Personalized sales pitching
  • Negotiation and persuasion
  • Account management
  • Outbound and inbound calls
  • Data-driven decision making
  • Call script development and customization
  • High-volume call handling
  • Product knowledge
  • Complaint resolution

Work Experiences

  • Achieved results over 2023.
  • Generated a minimum of 18 new leads every day.
  • Achieved a measurable increase of 15% in customer retention.
  • Achieved this conversion over 2024.
  • Boosted sales of QuickBooks by 85%.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Had an excellent attendance record and was always on time for work.
  • Closed 58% of 'lost cause' leads.
  • Achieved or surpassed monthly sales goals consistently, generating personal revenue of $17 per quarter.
  • Closed deals with key regional clients, contributing to an expansion in metric worth an additional $6 in annual revenue.

Summaries

  • Acquired $10 in new business over 18 months.
  • Specializes in keeping in touch with customers, addressing concerns, and assisting with inquiries.
  • Adept at reaching out to dormant clients.
  • Having the ability to build rapport with each customer.
  • Adept in converting challenging leads into loyal customers.
  • High-energy, professional, and results-oriented person.
  • Remarkable telemarketer who is always able to provide excellent customer service.
  • Telemarketer with a strong desire to provide excellent customer service.
  • Adept at reaching out to dormant clients using targeted campaigns, resulting in the recovery of 80% of lost accounts and generating $10 in new revenue.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.

Accomplishments

  • Achieved personal quarterly sales revenue of $7 by converting leads from multiple channels, including outbound calls and email campaigns.
  • Reduced average call handling time by 83%, decreasing from 3 to 2 minutes across the team with updated call procedures.
  • Led outbound calling campaigns, surpassing target KPIs by 64% for 17 months straight.
  • Maintained high customer satisfaction scores of 70% by resolving issues quickly and efficiently on the first call.
  • Onboarded and trained new telesales operators, boosting team efficiency by 51% within the first 2 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Demonstrated resilience under pressure, consistently achieving or exceeding sales target goals by 71% each month.
  • Implemented CRM updates that led to a more streamlined sales process, reducing follow-up delays by 34% days.
  • Developed and rolled out new sales strategies that won Employee of the Year for the telesales team in 2019.
  • Managed outgoing sales calls efficiently, achieving 50% above daily call quota for 5 consecutive months.

Affiliations

  • American Teleservices Association (ATA)
  • LinkedIn Sales Navigator User Alliance
  • Rotary International
  • International Association of Communications and Customer Service Professionals
  • National Association of Social Workers
  • Customer Experience Professionals Association (CXPA)
  • Cold Calling University (CCU)
  • Customer Contact Week (CCW) Membership
  • Digital Sales Mastery Network
  • Remote Sales Association

Certifications

  • Mastering Phone Sales Techniques - program
  • Professional Sales Skills Training Certification - Cedar Works
  • Certified Sales Enablement Specialist - metric
  • Time Management for Sales Professionals Certification - procedure
  • Salesforce Certified Sales Cloud Consultant - framework
  • First Aid/CPR Certified
  • Customer Engagement Strategy Certification - initiative
  • Certified CRM Administrator - standard
  • Certified Inside Sales Professional (CISP) – program
  • Certified Negotiation Expert (CNE) - metric

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