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Skills

  • Business operations
  • Negotiating service and supply contracts
  • Emergency repair response
  • Preventive Maintenance Management
  • Budgets
  • Problem resolution
  • Maintaining accurate maintenance records
  • Project organization
  • Managing 17 buildings or units
  • Regulatory compliance

Work Experiences

  • Adjusted supply levels to keep stock within ideal parameters for anticipated demand.
  • Created and documented protocols for preventive maintenance procedures, which reduced equipment issues and decreased downtime by 4%.
  • Collaborated with other departments.
  • Contributed ideas to projects worth upwards of $11.
  • Collaborated with property management on capital improvement projects.
  • Compared suppliers for high-quality materials.
  • Collaborated with property management on capital improvement projects, completing standard under budget by $13.
  • Created and implemented employee incentive programs to motivate high-performing employees.
  • Achieved $15/month savings for Chicago.
  • Coordinated on-site inspections with city officials.

Summaries

  • Collaborated effectively with property management and regional managers to drive maintenance priorities, contributing to Excellence Award award for property excellence and improving team productivity.
  • Achieved savings through careful planning and implementation.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Client-focused supervisor skilled in fostering tenant relationships and enhancing communication leading to retention rates of up to 65%. Known for tenant-first maintenance interventions.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Experienced Apartment Maintenance Supervisor with proven safety management and performance optimization skills gained in process environments.
  • Coordinated emergency repairs.
  • Clear understanding of stakeholder engagement and workflow optimization as well as process improvement training.
  • Completed projects under budget.
  • Achieved results over 15 years.

Accomplishments

  • Implemented a rotating maintenance on-call schedule, ensuring an on-time response for emergency requests within 15 hours and reducing tenant downtime.
  • Handled troubleshooting and repair of electrical faults, increasing system efficiency by 77% and reducing energy consumption across 15 properties.
  • Created a repair ticket prioritization system that categorized issues based on urgency, leading to a 83% improvement in response times for critical repairs.
  • Developed a comprehensive inventory management system, reducing maintenance supply costs by 26% and increasing efficiency in stock ordering.
  • Mentored junior maintenance staff, improving their technical skill set and reducing the time needed to complete work orders by 68%. Received Lean for leadership in technical training.
  • Optimized the use of HVAC and lighting systems by implementing energy-efficient technologies, which resulted in annual cost savings of $117,000 across the managed apartment complexes.
  • Diagnosed and repaired complex electrical issues, reducing system downtime by 35% and improving tenant safety measures.
  • Planned and executed seasonal maintenance schedules for system, minimizing equipment failure and prolonging the lifespan of critical building systems.
  • Collaborated with team of 5 in the development of standard.
  • Implemented cost-effective preventive maintenance programs, resulting in a decrease in repair costs by 46% over 6 months.

Affiliations

  • Institute of Real Estate Management (IREM)
  • Lions Club
  • International Association of Administrative Professionals
  • LEED Accredited Professional (LEED AP) Certification
  • Society of Human Resource Management
  • First Aid/CPR Certification for Emergency Response
  • Rotary International
  • Certified Apartment Portfolio Supervisor (CAPS) through NAAEI
  • General Contractor License from Illinois
  • American Society of Safety Professionals

Certifications

  • Locksmith Certification through Meridian
  • Cisco Certified Internetwork Expert (CCIE)
  • Electrical Training Certification by program
  • Facilities Management Professional (FMP) Credential
  • Cisco Certified Network Associate (CCNA)
  • Google Certified Professional Cloud Architect
  • Asbestos Awareness and Removal Certification by standard
  • SHRM Certified Professional (SHRM-CP)
  • HVAC Excellence Certification
  • Red Cross First Aid/CPR/AED Certification

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