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Skills

  • Organization
  • Project organization
  • Emergency repair response
  • Budgets
  • Energy efficiency optimization
  • Hiring and training technical staff
  • Process improvement
  • Budget management and financial planning
  • Customer service
  • Liaising with third-party contractors

Work Experiences

  • Created an inventory management system.
  • Coordinated all aspects of apartment turnarounds.
  • Achieved $15/month savings for Chicago.
  • Addressed resident concerns promptly.
  • Completed 14 make-ready units per month.
  • Improved maintenance employee training programs were implemented by me.
  • Achieved a 68% reduction in on-site accidents.
  • Designed and implemented a maintenance program to improve operational efficiency and minimize downtime.
  • Contributed to a 2019 improvement in tenant retention.
  • Adjusted supply levels to keep stock within ideal parameters for anticipated demand.

Summaries

  • Achieved departmental certifications in PMP.
  • Adaptable and resourceful supervisor, consistently reduced water usage across properties through advanced leak detection and low-flow fixture installations, saving $6 per month.
  • Experienced Apartment Maintenance Supervisor with proven safety management and performance optimization skills gained in process environments.
  • Within Miscellaneous, senior Apartment Maintenance Supervisor and outstanding performer in client relations and workflow optimization.
  • Achieved higher tenant retention.
  • Achieved annual savings of $12.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Committed to improving workplace safety and reducing risks through improved safety training.
  • Collaborated with property management and regional managers.

Accomplishments

  • Resolved product issue through consumer testing.
  • Planned and executed seasonal maintenance schedules for system, minimizing equipment failure and prolonging the lifespan of critical building systems.
  • Led a team of 2 technicians in performing routine and emergency maintenance tasks, successfully reducing tenant complaints by 26% over the course of 2015.
  • Led the successful implementation of a computerized maintenance management system (CMMS) across 13 properties, improving inventory tracking and work-order processing by 51%.
  • Partnered with vendors and contractors to reduce material procurement delays, completing maintenance projects 17 days sooner than projected timelines.
  • Reduced maintenance departmental costs by 20% by negotiating better terms with service and repair vendors and streamlining supply procurement processes.
  • Diagnosed and repaired complex electrical issues, reducing system downtime by 35% and improving tenant safety measures.
  • Developed and enforced a tenant communication protocol during property-wide projects, reducing complaints and achieving 43% satisfaction during disruptions.
  • Optimized the use of HVAC and lighting systems by implementing energy-efficient technologies, which resulted in annual cost savings of $117,000 across the managed apartment complexes.
  • Collaborated with property managers to conduct quarterly preventative inspections, identifying potential issues early and reducing unexpected repair expenses by 27% annually.

Affiliations

  • Building Performance Institute (BPI) Certification
  • International Facility Management Association (IFMA)
  • Society for Maintenance & Reliability Professionals (SMRP)
  • General Contractor License from Illinois
  • Association for Computing Machinery
  • Certified Apartment Portfolio Supervisor (CAPS) through NAAEI
  • Toastmasters
  • American Society of Safety Professionals
  • Occupational Safety and Health Administration (OSHA) Safety Certification
  • Society of Human Resource Management

Certifications

  • Certified Residential Mold Inspector (CRMI)
  • Certified Pest Control Operator License
  • Certified Facility Manager (CFM) by IFMA
  • Project Management Professional (PMP)
  • Asbestos Awareness and Removal Certification by standard
  • Google Certified Professional Cloud Architect
  • Certified Pool Operator (CPO)
  • Certified Public Accountant
  • Refrigeration Service Engineers Society (RSES) Certification
  • Red Cross First Aid/CPR/AED Certification

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