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Skills

  • Data-driven decision making
  • Business operations
  • Risk assessment and mitigation
  • Moderation protocol optimization
  • Escalation management
  • Detailed audit execution
  • First Aid/CPR
  • Supervision
  • Continuous Improvement Initiatives
  • Content policy enforcement

Work Experiences

  • Collaborated with the legal department.
  • Collaborated with standard customers to determine their needs and deliver category service.
  • Collaborated with the product team.
  • Contributed insights and data for the development of new user behavior guidelines that decreased policy violations by 5%.
  • Contributed insights and data for new user behavior guidelines.
  • Checked the quality of the merchandise and set up a proper display area on the floor.
  • Contributed key suggestions.
  • Conducted thorough audits.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Adaptable and resourceful moderation expert.
  • Boosted efficiency.
  • Visual Merchandiser with 4 years of experience creating memorable and effective visual displays for both indoor and outdoor applications.
  • Effective merchandising professional with a track record of using visual display prowess to communicate brand vision.
  • Contributed to improving team standards.
  • Creative and well-organized, with the ability to meet any promotional requirement.
  • Conducted comprehensive audits.
  • Over 12 years in Visual Merchandiser roles, meticulous merchandising professional skilled in merchandising plan development and seasonal promotions.
  • Actively involved in initiatives.
  • Conducted thorough investigations.

Accomplishments

  • Contributed valuable insights that led to a 36% reduction in user policy violations through effective moderation protocol refinement.
  • Provided exemplary real-time support during high-traffic procedure events, reducing content response times by 47% through prioritization strategies.
  • Assisted in the creation of an automated moderation tool in partnership with human resources, improving identification accuracy of inappropriate content by 20%.
  • Balanced multiple high-priority moderation tasks in real-time, consistently meeting tight deadlines with a 75% positive feedback rate from key stakeholders.
  • Moderated a high-volume of flagged content, consistently exceeding daily review target of 14 flagged posts with 15% accuracy.
  • Monitored and flagged user behavior to ensure adherence to evolving content standards, contributing to a safer online space by 15 violations.
  • Awarded 'Innovation Award' for exemplary moderation services, which resulted in a significant reduction of inappropriate content in 2016.
  • Led internal moderation training sessions, improving team coherence and driving a 42% increase in guideline compliance amongst new hires.
  • Reduced the rate of false community guideline violations by 18% through accurately identifying and filtering edge cases in flagged content.
  • Spearheaded moderation process redesign that shortened response times by 78% and improved team efficiency.

Affiliations

  • Rotary International
  • Jaycees
  • Association for Supply Chain Management (APICS)
  • Trust & Safety Professional Association (TSPA)
  • International Association of Administrative Professionals
  • ISO system Certification in Information Security Management
  • Digital Trust & Safety Accreditation
  • Certifications in Cybersecurity by program
  • Project Management Institute
  • Association for Information Science and Technology (ASIS&T)

Certifications

  • Certified Customer Escalation Specialist – Meridian
  • Project Management Professional (PMP)
  • First Aid/CPR Certified
  • Global Moderation Standards Certified Professional (GMSCP)
  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Online Trust and Safety Manager
  • Certified Compliance Auditor for Online Platforms – method
  • Certified Legal and Compliance Reviewer – Vantage
  • CompTIA Security+

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