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Skills

  • Customer service
  • Completing insurance forms
  • Billing issue resolution
  • Discharge planning and execution
  • Business operations
  • Chronic disease management
  • MS Office
  • Process improvement
  • Infection control protocols
  • Surgical Assistance

Work Experiences

  • Assisted in implementing outpatient care protocols.
  • Assisted with minor surgical procedures.
  • Achieved this within 2022.
  • Administered specialized allergy tests.
  • Assisted in implementing outpatient care protocols that increased patient satisfaction and retention by 66%.
  • Used quality controls to monitor system test accuracy.
  • Exam rooms and medical equipment were sanitized, restocked, and organized by me.
  • Achieved a 24% reduction in patient wait times.
  • Assisted with the development of patient discharge plans, increasing caregiver satisfaction scores by 58% %.
  • Was in charge of orienting and training new employees on proper procedures and policies.

Summaries

  • Provides a strong commitment to patient education, administrative excellence, and confidentiality.
  • Competent in chart organization, patient room preparation, and laboratory testing and medication administration to support diagnostic processes.
  • Achieved a 73% error-free rate in testing procedures.
  • Professional with a medical background and team-building skills seeking a position in a deadline-driven environment.
  • Accomplished Medical Assistant Specialist.
  • To improve patient satisfaction and retention, be cheerful during each patient interaction.
  • Achieved results over the last 10 months.
  • Gather patient information and assist with office operations and physician support, vendor management and cross-functional collaboration.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Advocate for quality patient care, adept at handling patient intake and ensuring accurate vital documentation that aids in streamlined workflows and improved care efficacy.

Accomplishments

  • Played a critical role in managing 6 outpatients per day, improving appointment adherence and outcomes.
  • Managed sterile instruments for surgery preparation, reducing setup time by 44% and ensuring smooth operations.
  • Coordinated appointment scheduling, achieving a 51% decrease in last-minute cancellations.
  • Assisted in managing insurance claim submissions using CPT and ICD codes, leading to a 18% reduction in claim discrepancies.
  • Improved patient registration time by streamlining intake procedures, reducing wait time by 69%.
  • Facilitated patient education workshops on diabetes management, improving self-reported health outcomes by 29%.
  • Reduced patient wait times for blood draws and sample processing by streamlining workflows, leading to a 71% improvement in turnaround time.
  • Collaborated with team of 6 in the development of program.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained in advanced phlebotomy, reducing sample collection discomfort by 57% and increasing patient satisfaction.

Affiliations

  • Association for Supply Chain Management (APICS)
  • EHR User Group at category
  • National Association of Social Workers
  • Project Management Institute
  • Certified EKG Technician (CET) Training Program Attendance
  • Society of Human Resource Management
  • Member of procedure Advisory Panel on Medical Practice Standards
  • Continuing Education with method in Clinical Education
  • Certified Clinical Medical Assistant (CCMA) Professional Circle
  • Volunteer with Chicago Health Outreach Services for Underserved Communities

Certifications

  • CompTIA A+ Technician
  • Certified Surgical Technologist (CST) – method National Board of Surgical Technology and Surgical Assisting
  • Certified Coding Specialist (CCS) – procedure American Health Information Management Association
  • Certified Medical Assistant (CMA) – initiative American Association of Medical Assistants
  • Cisco Certified Internetwork Expert (CCIE)
  • CPR & AED Certified – program American Heart Association
  • Certified Medical Administrative Assistant (CMAA) – process National Healthcareer Association
  • Certified Gastroenterology Medical Assistant (CGMA) – initiative American Association of Diabetes Educators
  • Certified Cardiology Technician (CCT) – initiative National Center for Competency Testing
  • First Aid/CPR Certified

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