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Skills

  • Business operations
  • Method cuisine familiarity
  • MS Office
  • Preparation techniques
  • Regulatory compliance
  • Supervision
  • Event catering and cheese selection consultation
  • Customer service excellence
  • Proficient hearing
  • Customer Loyalty Program Development

Work Experiences

  • Acted as the key point of contact between the store and distributors, managing product orders worth $6 per quarter.
  • Achieved an 32% retention increase.
  • Achieved results over a two years period.
  • Cleaned and sanitized all work surfaces in between food preparations to avoid cross-contamination and adhere to food safety regulations.
  • Boosted sales by $10.
  • Achieved positive client feedback.
  • Transported Asana to two years customer locations.
  • Achieved success during food safety audits.
  • Kept track of expiration dates, rotated stock, and followed proper storage procedures to keep food from spoiling.
  • Collaborated with the marketing team to launch a new social media campaign for Workday, resulting in 8% increase in customer engagement.

Summaries

  • Achieved 35% repeat attendance over time.
  • Achieved 17% improvement in sales.
  • Responsible Food Preparation team member with a track record of keeping facilities clean and ensuring customer satisfaction through excellent service.
  • Achieved 22% growth in year-round cheese sales.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved 6 new subscriptions.
  • Worker with 3 years of progressive food preparation experience, including promotions from Cheesemonger to Cheesemonger.
  • Award-winning Cheesemonger.
  • Award-winning Cheesemonger recognized for the 'Best Artisan Cheese Selection' in Columbus, achieving 34% increase in store traffic post-award.
  • Cheesemonger who is well-organized and dedicated, with 12 years of experience, an energetic personality, and expertise in preparing framework food.

Accomplishments

  • Led the redesign of the cheese counter, creating an improved customer experience which increased foot traffic by 18%.
  • Led a team of 7 in achieving department goals, improving efficiency in stock rotation and reducing product loss by 46%.
  • Conducted market research to introduce new artisanal cheese products, expanding product offerings and improving customer satisfaction scores by 24%.
  • Collaborated with regional breweries to build custom pairing recommendations, which increased collaboration sales by 19%.
  • Created a digital inventory management system that reduced cheese spoilage by 32%, saving $9 per quarter.
  • Created digital content for the store’s website and social media, leading to 69% increase in online engagement and website traffic.
  • Reduced product shrinkage by implementing a new stock rotation system, cutting waste costs by 71% annually.
  • Developed a monthly cheese subscription plan, generating a 23% increase in monthly recurring revenue.
  • Trained new employees on cheese preparation and presentation, contributing to a 26% increase in store-wide productivity.
  • Collaborated with local vendors to organize 13 successful wine and cheese pairing events, increasing revenue by 81%.

Affiliations

  • Foodservice Educators Network International (FENI)
  • Raw Milk Cheese Appreciation Society
  • National Association for Specialty Food Trade (NASFT)
  • American Culinary Federation
  • Food Marketing Institute (FMI)
  • Society of Human Resource Management
  • North American Food Equipment Manufacturers (NAFEM)
  • Artisan Food Producers Association
  • Locavore Network Columbus Chapter
  • Foodservice Consultants Society International (FCSI)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • Certified Beer and Cheese Pairing Specialist
  • American Cheese Society Certified Cheese Professional (ACS CCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Food Safety Level 2 (HACCP) Certification
  • Cisco Certified Network Associate (CCNA)
  • Diploma in Dairy Technology - International Dairy Foods Association
  • Certified Public Accountant
  • CompTIA A+ Technician

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